Jonathan Brooks

About

Dedicated insurance claims professional looking for a fast-paced, engaging, and rewarding career which presents new challenges and opportunities. Excited to become part of a professional team focused on quality service and positive motivation.

Experience

• Claims Resolution Specialist | Total Loss · Liberty Mutual Insurance05-01-2021

  Managed daily claims inventory, exceeding the goal of delivering a superior customer service experience while protecting the company's financial payout. Ensured claims are worked in an efficient manner, maintaining a 1.03 production ratio. Communicated respectfully and empathetically with customers while detailing policy information. Led unit and team presentations to share best practices for successful claims management. Provided flexible availability to customers, achieving high metrics in customer service and claims processing. Recipient of multiple awards for outstanding performance.

• Office Manager · New World Van Lines04-01-2016 – 05-01-2021

  Managed 15+ employees at the Florida branch office of a national moving company. Conducted interviews and hiring processes. Completed and submitted payroll, HR documentation, and scheduling. Organized and reviewed registration and mover paperwork. Communicated pertinent information to drivers and corporate team members. Trained all drivers and team members in company policies and procedures to reinforce safety and efficiency. Scheduled pre and post move services with customers.

• Sales Consultant · Universal Nissan/ Hyundai01-01-2016 – 04-01-2016

  Provided a positive customer experience by assisting guests with the purchase of new or used vehicles. Independently generated leads to increase sales. Partnered with the sales desk to ensure customer needs were exceeded through the selection and purchasing process.

• Bus Driver · The Walt Disney Company09-01-2015 – 02-01-2016

  Transported guests to designated locations around the Walt Disney World property safely and efficiently. Provided empathetic and prompt assistance to a diverse population of guests at all Walt Disney World parks and resorts. Completed the Harvard Mentor Manager suite of online classes available to Disney cast members.

• Delivery Driver · NAPA AUTO PARTS05-01-2014 – 08-01-2015

  Sold and delivered auto parts to various garages within the service area. Maintained store appearance and efficiently documented and stocked daily delivered inventory.

Education

• Illinois State UniversityBachelor of Science - BS, History

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