About
With a strong foundation in Workforce Development and Training from Southern Illinois University, Carbondale, I have built a diverse career in customer service and claims management. Currently, I serve as a Claims Adjuster at GEICO, where I specialize in evaluating insurance claims, determining coverage, and negotiating settlements. Prior to this role, I honed my customer service skills as a Receptionist at Kingswood Parke Family Chiropractic Inc, managing front desk operations and assisting patients. My career began at USAA as a Member Services Specialist, where I provided customer support and facilitated financial transactions. My experience across these roles has equipped me with a robust skill set in customer interaction, problem-solving, and administrative management.
Experience
- Supervisor, Physical Damage Orientation and Development · GEICO
Physical Damage Trainer Responsible for onboarding, training, and supervising new hires in the claims department. Duties include teaching adjusters how to assess vehicle damage, interpret policy coverage, and handle claims efficiently. Develops and delivers training programs covering estimating software, repair processes, and industry best practices. Provides ongoing mentorship and support to ensure new adjusters gain confidence and competence in their roles. Focuses on enhancing team performance and maintaining company standards for customer service and claim accuracy.
- Receptionist · KINGSWOOD PARKE FAMILY CHIROPRACTIC INC11-01-2017 – 05-01-2019
As a Receptionist at Kingswood Parke Family Chiropractic Inc, managed front desk operations, scheduled appointments, and assisted patients with inquiries.
- Member Services Specialist · USAA03-01-2005 – 06-01-2007
As a Member Services Specialist at USAA, provided customer support, handled member inquiries, and facilitated financial transactions.
Education
- Southern Illinois University, CarbondaleBachelor's degree, Workforce Development and Training
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