Jessica Isah

About

Experienced Product Manager with a strong track record leading and owning AI-powered CCaaS and customer engagement platforms. Experienced in delivering and scaling platform products, including the launch of a Customer Data Platform and activation strategies across enterprise clients, with a focus on usable workflows, adoption, and measurable business impact. Particularly interested in solving complex product problems at the intersection of data, AI, and user experience.

Experience

• Product Manager · Unifonic02-01-2024

  As a Product Manager at Unifonic, responsible for overseeing product development and strategy to enhance communication solutions.

• Product Manager · Slide08-01-2022 – 02-01-2024

  As a key player at Slide, a dynamic social commerce platform revolutionizing online ordering and marketing, I spearheaded transformative initiatives to enhance both the customer-facing platform and internal tools. By seamlessly integrating with third-party e-commerce platforms and point-of-sales platforms. Slide empowers businesses to effortlessly convert their social media presence into a thriving online ordering and marketing hub. Key Achievements: Team Leadership: Led and inspired a high-performing team consisting of 1 designer, 13 engineers, and 3 quality assurance engineers. Fostered a collaborative environment focused on continuous improvement of the social selling and marketing product. Product Development: Oversaw the development of an ordering and marketing chatbot and the integration of Slide's innovative customer-facing platform and internal tools with third-party e-commerce platforms and point-of-sales platform. These initiatives significantly contributed to the platform's user-friendly and omnichannel capabilities. Strategic Roadmap: Developed and executed a comprehensive product roadmap aligned with customer needs, business objectives, and market trends. Innovative Solutions: Collaborated on the creation of a cutting-edge marketing and ordering chatbot system. This system empowered F & B businesses and e-commerce enterprises to seamlessly collect orders and engage with customers directly from social media platforms.

• Product Manager · Connected Analytics (ThankUCash)12-01-2021 – 07-01-2022

  Led the product team to build, manage and improve the organization's product called ThankUCash, which consisted of a loyalty, e-commerce, bills payment, and a buy now pay later systems.

• Fellow · Product Dojo03-01-2021 – 06-01-2022

  Participated in a fellowship program focused on enhancing product management skills and methodologies.

• Product Manager · Omnibiz Africa05-01-2021 – 12-01-2021

  Managed customer and user success on a sales force automation platform aimed at enhancing the effectiveness of sales management to boost sales and team productivity.

Education

• Quantic School of Business and TechnologyMaster of Business Administration - MBA
• Product Marketing Alliance
• ProductDiveProduct Management Course, Product Management
• University of BeninBachelor's degree, Animal Sciences

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