Jiles Hawthorne

About

With almost a decade of experience transforming ideas into impactful digital products, I specialize in creating meaningful and user-friendly experiences that bridge the gap between innovative design and business strategy. My career in UX and Product Design has taught me that every pixel, interaction, and interface is an opportunity to solve a problem and delight users. Key Highlights of My Approach: • User-Centered Focus: I believe that understanding the user is at the heart of every design decision. Through thorough research, usability testing, and iterative prototyping, I ensure that my solutions are both efficient and empathetic. • Strategic Vision: By aligning design initiatives with broader business goals, I have helped drive measurable improvements—whether it’s increasing user engagement, optimizing conversion paths, or enhancing brand loyalty. • Collaborative Leadership: My experience in cross-functional teams has equipped me with the skills to lead, mentor, and inspire others. I thrive on fostering a collaborative environment where innovative ideas are encouraged and transformed into actionable solutions. • Continuous Learning & Thought Leadership: I am committed to staying ahead of industry trends by contributing to design conversations, publishing insights on emerging UX methodologies, and mentoring the next generation of designers. My journey is defined by a relentless pursuit of design excellence and a desire to create products that resonate deeply with users. As I aim for the next milestone in my career—transitioning into a Senior Product Designer role—I am eager to connect with like-minded professionals and organizations that value innovation, collaboration, and a human-centered design philosophy. Let’s connect and collaborate on creating digital experiences that not only solve problems but also inspire and transform.

Experience

• Founder · Preem Deluxe LLC2014-06-01 –
• Senior Product Designer · Duke Energy Corporation2018-01-01 –

  • Partnered with UX Researchers to perform user experience research, interviews, and usability tests to inform design decisions and define user problems. • Worked closely with cross-functional teams to analyze and interpret user behavior data and feedback, identify pain points and opportunities for improvement, and integrate these insights into practical user solutions. • My expertise has helped reduce emergency and service call response time by 75% in two different time zones by streamlining the dispatching process of emergency and compliance work orders, assisting work coordinators in locating the nearest qualified technicians to assist with relevant work orders. • Saved the company over 500k in annual fines by designing a compliance qualification scheduler that reduced the number of technicians with expired operating qualifications by 90%. • Frequently create low to high fidelity wireframes and prototypes which provide visual representation of the products • Lead user testing, user interface and interaction design for an application that eliminated 3 years of overdue meter inspection & compliance work and increased employee efficiency for workers in the field by 200%. • Served as an advocate for user-centered design principles and ensured all user-facing products comply with international mainstream usability standards.

• Senior UX Designer · Duke Energy Corporation2018-01-01 –
• Freelance Graphic Designer · Freelance Design2013-07-01 –

  I am a self-taught designer that has worked and collaborated on a vast number of projects including logo design, web design, branding, and video creation. I have managed multiple projects simultaneously. I am an excellent communicator able to work as part of a team or as the sole designer.

• Certified Sterile Processing Technician · Novant Health2017-04-01 – 2018-01-01

  Responsible for providing clean, properly packaged, sterile surgical instruments and supplies to meet the needs of various surgeons.

• Sterile Processing Supervisor (Certified) · Cooley Dickinson Hospital2016-06-01 – 2017-12-01

  Coordinated various functions involved in the pick up, assembly, processing, storage, and distribution of various reprocess and disposable items and/or equipment. Managed, trained, & educated staff of best practice procedures involved in all areas of surgical instrument sterilization. Promoted the principles of decontamination, clean assembly, sterilization practices, & sterility assurance.

• Endoscopy Technician · Cooley Dickinson Hospital2015-04-01 – 2016-06-01

  Responsible for the proper cleaning and high level disinfection and maintenance of all endoscopes and other instruments used in Endoscopy Department. Followed CDC's infection control guidelines when handling scopes. Assisted with patient care duties with RN’s in certain procedures and trained newly on-boarded staff.

• Sterile Processing Technician (Certified) · Cooley Dickinson Hospital2014-08-01 – 2016-06-01

  Performed various functions involved in the pick up, assembly, processing, storage and distribution of various reprocess and disposable items and/or equipment within established organizational and departmental policies and procedures. Responded to on-call needs of the department.

Education

• New York Institute of Art and DesignCertification, UX Design
• Pike High SchoolHigh School Diploma, General Studies

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