Joan Phan

About

As a marketing professional with over five years of experience, I have a deep passion for driving engagement and advocacy for mission-driven companies. My work has always been centered around the customer, from crafting stories that drive impact to building online communities. I've tinkered with strengthening my marketing expertise with the fundamentals of product and customer marketing. When I'm off the clock, you can find me cooking up new recipes in the kitchen (total foodie!), finding new ways to stay active, and traveling to new places!

Experience

• Community Lead (Freelance) · Pillar.io04-01-2024

  Managing online customer communities for YC-backed B2C SaaS start-up tool for creator economy.

• Marketing Manager · Curative02-01-2022

  Responsible for leading marketing initiatives for a B2B2C health tech company.

• Marketing Specialist - Community and Customers, Project Coordinator · UpKeep10-01-2020 – 01-01-2022

  Successfully cultivated and oversaw a vibrant online community comprising more than 5,000 engaged customers and industry experts for a B2B SaaS startup backed by Y Combinator.

• Patient Care Coordinator · VNA Health Care10-01-2018 – 10-01-2020

  Provided care coordination at VNA Health Care.

• Project Coordinator · Kaiser Permanente08-01-2019 – 04-01-2020

  Coordinated projects at Kaiser Permanente.

Education

• UCLABachelor of Science - BS, Biology, General
• University of Sussex

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