Jordan McNeese

About

Senior Product Manager with 10+ years of experience leading cross-functional teams to build scalable software platforms, drive adoption, and improve user engagement. Skilled in diagnosing user friction through structured client insights and translating complex requirements into technical roadmaps. Experienced with multi-entity architectures, complex permissions, and behavioral data workflows to create seamless user journeys. AI-forward leader experimenting with local LLMs (Ollama) and generation frameworks (ComfyUI) to support discovery and recommendation systems, with a focus on optimizing browse-to-purchase and unlocking incremental LTV and growth.

Experience

• Product Manager · Thomson Reuters04-01-2021 – 02-01-2026

  - Owned the product strategy and roadmap for an enterprise fintech platform, prioritizing features to scale adoption, streamline onboarding, and drive long-term usage. - Conducted structured discovery with 100+ customers to diagnose friction; translated insights into foundational platform investments that reduced complexity and accelerated time-to-value. - Partnered deeply with Engineering to deliver scalable integrations and complex data workflows, harmonizing business requirements with technical scalability. - Led the rollout of a next-generation platform to 100+ large enterprise entities, ensuring successful adoption and minimizing drop-offs during critical early-usage phases. - Utilized behavioral data and analytics tools (Pendo, SQL) to monitor user journeys, measure product health, and continuously optimize for engagement, retention, and incremental LTV.

• Product Manager · MyHealthDirect09-01-2020 – 03-01-2021

  - Analyzed complex user workflows to identify technical bottlenecks, using findings to design a platform capability roadmap that improved discovery and operational efficiency. - Partnered with engineering and data teams to deliver features that resolved friction points, directly enhancing adoption rates.

• Senior Product Manager & Scrum Master · Takl01-01-2019 – 04-01-2020

  - Led product vision and cross-functional execution for a high-traffic marketplace platform, improving the user experience and increasing engagement across diverse consumer segments. - Streamlined fluid, multi-category user journeys that improved conversion rates and reduced friction from browse to purchase. - Collaborated with external integration partners to expand core platform capabilities, unlocking new usage opportunities and market expansion.

• Product Manager · NaviHealth03-01-2017 – 01-01-2019

  - Led insight-led discovery and solution design for three greenfield platform projects, managing complex third-party data integrations. - Defined specifications for engineering teams, balancing rapid feature delivery with long-term platform flexibility and data security.

• Client Analyst II · Change Healthcare10-01-2013 – 03-01-2017

  - Managed end-to-end technical implementations for major payer accounts, ensuring seamless user onboarding within a highly regulated, multi-profile environment. - Identified strategic expansion opportunities by deeply understanding client workflows, translating feedback into actionable development tickets for engineering teams.

Education

• University of Tennessee ChattanoogaBachelor of Science, Business Administration

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