Juliana Pedri

About

Hello! I'm Juliana Pedri, a vibrant professional who combines a strong foundation in psychology with a passion for the dynamic world of podcasting and customer service. Holding a Bachelor's degree in Psychology from Nevada State College, I've discovered the powerful intersection between understanding human behavior and engaging audiences in the digital realm, while providing best customer service to those in all aspects of work.

Experience

• Customer Service Representative · Office111-01-2023

  Daily tasks included reaching out to customers for open invoices due, collect meter readings, answered high volume phone calls daily. Answered customer questions on various products such as toner, service, and invoices. Troubleshooting issues and creating tickets for service for techs to fix machines. Escalating tickets when needed if there was an issue on a service call.

• Podcast Manager · Juliana Pedri LLC02-01-2020

  Freelancing as a podcast manager I have edited, managed and launched brand new podcasts to award winning and 1% podcasts. Podcasting is a passion of mine and I love working with others to raise their voices to the world. Responsibilities included audio editing, content reviews, distribution across platforms, creating social media content, and managing top podcasts.

• Warehouse Manager · By Jodi Pedri02-01-2020 – 11-01-2023

  Generated over 50+ designs onto t-shirts with a direct to garment brother machine per individual order. Packaged and shipped high volume orders throughout the day. Managed a small team to keep the warehouse smooth and operational. Opened Retail store for First Fridays and weekends. Sold over 100 pieces during First Friday events.

• Sales Associate · Empire Art Direct06-01-2018 – 04-01-2021

  Forged relationships that generated over 200k in sales with profit margin between 50-75%. Retained and ensured the proper functioning of existing accounts. Identified product assortment that closely addressed customer needs in current market trends. Identified and presented featured artists for each season. Regional sales manager meeting customers during off trade show events.

• Community Manager · RagingBull12-01-2020 – 03-01-2021

  Created, grew, and managed Jason Bonds Facebook group. Engaged audience with themed days on the topic of stock market. Utilized UTM links throughout the day to generate audience participation in clicking the links. Conducted data analysis each day for comments, likes, activity, and purchases. Managed group chats during live events.

Education

• Nevada State UniversityBachelor's degree, Psychology
• University of Nevada, RenoSenior, Speech-Language Pathology/Pathologist
• Bishop Gorman High Schoolgeneral, General Studies

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