kaitlin rambosk
Tech Support Specialist | Customer Service Expert
11 yrs experience · Lynn Haven, FL · <10 hrs/week
About
With a diverse professional background, I have developed a strong foundation in customer service, management, and technical support. My career began at Panera Bread as an Associate Trainer, where I honed my skills in training and development from 2013 to 2018. I then transitioned to Charlotte Russe as a Supervisor, overseeing store operations and staff management until 2019. Concurrently, I managed front desk operations at Sequence Fitness, enhancing my organizational and customer service skills. My role as a Barista at Starbucks further refined my ability to maintain high standards of service and efficiency. Currently, I am employed at Infosys as a Tech Support specialist, where I leverage my problem-solving skills to assist clients with technical issues. My education at J.R. Arnold High School laid the groundwork for my career, providing me with the essential skills to excel in various roles across different industries.
Skills
Experience
- Tech Support · Infosys01-01-2022
Provided technical support and assistance to clients, troubleshooting and resolving issues.
- Barista · Starbucks06-01-2019 – 01-01-2022
Prepared and served coffee and other beverages, maintained cleanliness and customer service.
- Front Desk Manager · Sequence Fitness05-01-2019 – 11-01-2020
Managed front desk operations, handled customer inquiries, and ensured smooth facility operations.
- Supervisor · Charlotte Russe06-01-2017 – 03-01-2019
Supervised store operations, managed staff, and ensured excellent customer service.
- Associate Trainer · Panera Bread10-01-2013 – 11-01-2018
Trained new associates
- Brand Ambassador · Passion Group03-01-2015 – 04-01-2018
Promote brand awareness, engage with potential customers, generate memorable experience
Education
- J.R. Arnold High School
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