Ashley Golden

About

Innovative IT Support Specialist with extensive experience in technical troubleshooting, system enhancements, and cross-functional collaboration. Adept at improving system reliability, reducing downtime, and driving technological innovation to support organizational growth. Skilled in customer support, digital transformation, and team collaboration across various industries including telecommunications, retail, and technology. Focused on delivering impactful solutions and enhancing organizational performance.

Experience

• IT Technical Analyst · Tekmetric2021-06 – Current

  Enhanced system performance by identifying and resolving complex technical issues. Implemented IT infrastructure improvements that increased network reliability and reduced system downtime significantly. Collaborated with cross-functional teams to develop innovative technology solutions, driving business growth. Delivered comprehensive technical support to end-users, ensuring minimal downtime and swift issue resolution. Offered input for complex documents to support client-ready final versions. Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

• Sales and Marketing Associate · T-Mobile2018-07 – 2021-01

  Conducted market research to assess customer needs and preferences. Boosted sales revenue by developing and implementing targeted marketing campaigns. Developed customized sales pitches tailored to individual client needs, enhancing closing ratios. Implemented CRM system, improving communication within the team and fostering better relationships with clients. Leveraged social media platforms for outreach, raising brand awareness online. Led quarterly strategy meetings analyzing performance metrics, setting goals, and allocating resources. Partnered with operations to ensure seamless delivery of products/services, addressing logistical challenges proactively. Managed key accounts, resulting in increased customer satisfaction and repeat business.

• Sales and Tech Support · Apple, Inc.2015-06 – 2018-06

  Delivered engaging product demonstrations to prospective clients, showcasing features and benefits aligned with their requirements. Diagnosed and resolved hardware and software issues for all Apple devices. Performed hardware repairs, such as screen replacements, battery swaps, and device replacements when necessary. Assisted customers with operating system updates, troubleshooting, and account recovery. Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.

Education

• University of North TexasNo Degree, Computer Science
• Elkins High SchoolHigh School Diploma

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