Katie Miller Quinn

About

I am a customer experience and communications leader with over 15 years of experience leading high-performing teams and scaling operations across professional services and SaaS environments. I specialize in transforming customer feedback into strategy, optimizing retention and renewals, and empowering teams to deliver service that strengthens trust and loyalty. My experience includes partnering with SaaS vendors to design and implement customer-facing platforms that streamline communication and improve satisfaction at scale. I am also experienced in crisis management, guiding teams and clients through high-pressure situations. My career began in the travel industry, where I developed a passion for creating exceptional customer experiences.

Experience

• Communications + Customer Success Manager · Caravan Travel & Tours, Inc.2016-01-01 – 2025-05-01

  Managed communications and customer success strategies, enhancing client satisfaction through strategic initiatives and problem-solving skills.

• Operations Manager · Caravan Travel & Tours, Inc.2013-01-01 – 2016-01-01

  Oversaw operations, improving efficiency and managing team performance in a dynamic travel environment.

• Client Partnership Manager · Caravan Travel & Tours, Inc.2008-01-01 – 2013-01-01

  Developed client partnerships, enhancing relationships and ensuring satisfaction with service delivery.

• Previous Positions at Caravan Tours · Caravan Travel & Tours, Inc.2004-01-01 – 2008-01-01

  Held various roles contributing to the company's growth and customer satisfaction.

Education

• Saint Mary's CollegeBachelor of Arts - BA, Mass Communication/Media Studies

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