Katlego Jacqueline Phokela

About

With a strong educational foundation and diverse professional experience, I am equipped to excel in various roles. I hold a Bachelor's degree in Logistics and Supply Chain Management from IIE Rosebank College, complemented by a Higher Certificate in Business Management. Further enhancing my skill set, I obtained certifications in Health and Safety from Oxbridge Academy Online and Virtual Assistance from ALX Academy. My professional journey includes serving as an Examination Assistant for the Limpopo Department of Education, where I managed and reconciled examination scripts with precision. Additionally, I gained valuable customer service experience as a General Assistant at Ackermans, where I honed my skills in product knowledge and customer engagement. My background reflects a commitment to continuous learning and adaptability, making me a versatile candidate for various professional opportunities.

Experience

• Examination Assistant · Limpopo Department of Education06-01-2023 – 07-01-2023

  Received, controlled, and distributed scripts to marking teams. Ensured the correct number of scripts and mark sheets per batch during marking. Assisted with controlling, distribution, and scanning of scripts. Ensured all questions were marked, marks added correctly, and correctly transferred to the front cover of the script. Ensured that the total on each script was correct and correctly transferred to the mark sheet. Addressed discrepancies regarding all the above with the marking teams and ensured amendments were effected accordingly on both the script and mark sheet. Reconciled the number of scripts, controlled, and arranged scripts per subject, paper, numerically for indexed archival after marking.

• General Assistant · Ackermans11-01-2021 – 12-01-2021

  Provided outstanding customer service. Demonstrated product knowledge and uses. Understood customer base and their needs. Kept clients informed by notifying them of preferred customer sales and future merchandise. Packed items carefully at right locations. Maintained housekeeping.

Education

• ALX AcademySkills Certification, Virtual Assistant
• Oxbridge Academy OnlineSkills Certification, Health and Safety
• IIE Rosebank CollegeBachelor's degree, Logistics and Supply Chain Management
• IIE Rosebank CollegeHigher Certificate, Business Management

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