Kelsey Mulligan

About

With a robust background in business administration and design, I have honed my skills in both creative and analytical domains. I earned a degree in Logistics Management from The Ohio State University Fisher College of Business and further specialized in Industrial and Product Design and User Interface Design through courses at Dribbble. My professional journey includes pivotal roles at Amazon, where I served as a UX Program Manager and Vendor Manager II. In these positions, I led cross-functional teams to enhance user experiences and drive growth in the Home Improvement category. My experience also spans roles as a Student Analyst at The Ohio State University, an Immigration Consulting Intern at Newland Chase, and a Public Affairs Intern at Fairfield County Emergency Management Agency. I am passionate about fostering innovation and collaboration, consistently seeking opportunities to improve processes and deliver exceptional results.

Experience

• CEO/Founder · Third Space Coffee Co02-01-2024

  Built a sustainable coffee roasting business, specializing in roasting and selling beans, while independently managing all aspects of business growth. - Developed and launched products tailored to customer preferences, increasing customer satisfaction and retention. - Led financial planning, branding, and marketing efforts, growing the business through partnerships with local businesses and suppliers. - Created a strong online presence with a new website and social media strategy, significantly increasing brand visibility and customer engagement.

• UX Program Manager · Amazon09-01-2022 – 02-01-2024

  As a UX Program Manager on Amazon's Payment Products team, I lead cross-functional projects to deliver exceptional user experiences that simplify payment products for millions of customers. I establish repeatable processes, maintain high design standards, and collaborate closely with stakeholders and senior leadership. By anticipating challenges, providing timely solutions, and fostering transparent communication, I ensure seamless project execution. Continuously seeking opportunities to improve team efficiency and streamline processes, I contribute to our think-big culture of innovation and collaboration.

• Vendor Manager II · Amazon06-01-2020 – 09-01-2022

  As a Vendor Manager in the Home Improvement category at Amazon, my core focus lies in fostering strong relationships with top vendors to enhance the shopping experience for our customers. Embracing collaboration and customer obsession, I drive sustainable growth in the Home Improvement industry. Leading with strong business acumen, effective communication, and acute analytical skills, I thrive in fast-paced, data-driven environments. Key Responsibilities: Define a clear vision and business strategy for the businesses within the Home Improvement category, establishing North Star metrics and KPIs to measure success. Oversee the category's P&L, crafting comprehensive plans to drive revenue and margin improvements for sustained growth. Cultivate robust vendor relationships, skillfully negotiating terms, and driving initiatives that fuel mutual growth. Prioritize broad adoption of our offerings, consistently delivering an unparalleled customer experience in Home Improvement. Develop clear decision-making frameworks, executing projects with precision through well-defined plans. Collaborate seamlessly with internal teams, including Marketing, Engineering, and Category Management, to achieve shared goals. Delve into data insights and comprehend the downstream impact of pricing, selection, and convenience changes for various Home Improvement subcategories.

• Student Analyst · The Ohio State University01-01-2017 – 05-01-2020

  As a Student Analyst at The Ohio State University, I likely contributed to data analysis and research projects, supporting academic and administrative functions.

• Immigration Consulting Intern · Newland Chase06-01-2019 – 07-01-2019

  As an Immigration Consulting Intern at Newland Chase, I likely assisted in providing immigration advice and support to clients, contributing to case management and research.

• Public Affairs Intern · Fairfield County Emergency Management Agency01-01-2016 – 05-01-2016

  As a Public Affairs Intern at Fairfield County Emergency Management Agency, I likely supported public communication efforts, assisting in the dissemination of information and coordination of public outreach initiatives.

Education

• DribbbleCertified Product Design Course, Industrial and Product Design
• DribbbleUser Interface Design, Graphic Design
• The Ohio State University Fisher College of BusinessLogistics Management, Business Administration and Management, General

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