Jordan Anderson

About

In the dynamic intersection of technology and creativity, I've carved my niche as a Program Manager and Creative Producer, mastering the art of turning visionary ideas into tangible realities. With a rich tapestry of experience in UX, AI, and an interest in VR, alongside crafting captivating narratives for e-commerce and events, I bring a unique perspective to every project I touch. My professional journey is a testament to the belief that innovation springs from the confluence of diverse disciplines. As a Program Manager, I lead by example, steering multidisciplinary teams through the complexities of cutting-edge technological projects. My approach? A blend of strategic foresight, operational acumen, and a relentless pursuit of excellence. I thrive on challenges that demand not just technological solutions but a deep understanding of user experience and engagement. Switch gears to my role as a Creative Producer, and you'll find me orchestrating stories that resonate and connect. From digital content that captures the essence of a brand to live events that leave a lasting impression, my goal is to create experiences that not only engage but also inspire action. What truly sets me apart is my ability to seamlessly integrate the analytical with the artistic, ensuring that every project not only meets its objectives but also exceeds expectations. I'm a firm believer in the power of collaboration, bringing together the best in technology, design, and storytelling to craft solutions that are not just innovative but also impactful. I'm on a continuous quest to push boundaries, driven by a passion to explore new horizons and create work that matters. If you're looking for a professional who bridges the gap between cutting-edge technology and compelling storytelling, let's connect and explore how we can create something extraordinary together.

Experience

• UX Research & Design Program Manager · Amazon03-01-2023

  Lead the optimization of research processes, manage project pipelines, and build mechanisms to streamline work streams and unlock efficiencies, improve product developments in the AI and LLM space. Collaborate with a highly dispersed global team of researchers, and designers, to internationalize conversational AI shopping tools in 7 countries and track progress and insights in a centralized hub. Develop programs and mechanisms for teams and stakeholders, and create guidance and educational materials for program utilization and adoption. Connect with customers around the world via research and beta testing programs, VoC panel health management, and collect customer feedback used for product development. Facilitated efforts to understand the intricacies of the customer journey, data privacy, AI use cases, and optimizing MLMs through ongoing research cycles and live and remote beta testing with participants.

• Creative Producer · Masuret.co05-01-2013 – 03-01-2023

  Created a B2B service that provided consumer-based companies a one-stop shop for content development, brand strategy, and access to a network of creative teams. Enhanced brand visibility by creating visually appealing and compelling content for digital platforms. By entrusting content creation to my diverse team, clients could experiment with new brand voices and target new audiences. Excelled in overseeing diverse projects, blending digital innovation with creative marketing to exceed project timelines and goals. Fostered strong collaborative ties across creative, marketing, and technical teams, enhancing project cohesion and dynamic content creation. Adapted visual communication styles to effectively engage with various teams and stakeholders, ensuring alignment and clear project vision. Championed team development and leveraged individual strengths to promote a culture of growth and resilience under pressure. Mastered the creative lifecycle, advocating for creative integrity while aligning with strategic brand objectives and guidelines. Collaborations included Nike, Le Tote, Fabletics, Sofia Coppola, Kohls and more.

• Project Manager/UX Designer and Researcher · STYLEBEE (YCW16)05-01-2019 – 02-01-2023

  Contributed to the redirection of a B2C company by providing executives with user research, UI strategic thinking, product development strategies, agile methodology, and user-focused design for an on-demand consumer-facing beauty service booking platform. Collaborated with UX leadership and cross-functional teams (Product Managers, Engineers) to define priorities and oversee decision-making for advertising projects, ensuring alignment with user experience principles and business objectives. Championed integration of user-centered design principles into advertising campaigns, resulting in a measurable increase in engagement rates and user satisfaction across multiple digital platforms. Led cross-functional teams in the execution of targeted advertising strategies, utilizing advanced analytics to optimize ad placement and content, achieving a 20% improvement in ROI for key ad campaigns.

• Operations Manager · Western Justice Center03-01-2022 – 07-01-2022

  Spearheaded the modernization of program management systems and business software, enhancing efficiency across asset management, time management, accounting, billing, and vendor relations. Served as a pivotal administrative support to program managers, board members, executives, and campus tenants, fostering cross-functional communication and collaboration as a central information conduit. Coordinated and facilitated board meetings, prepared essential planning documents, and ensured the delivery of productive outcomes, while simultaneously managing multiple high-stakes projects alongside executives. Managed and executed projects within stringent deadlines and budget limits, leveraging problem-solving skills and collaborating with senior leadership to navigate complex challenges.

• Event Producer · Feelance01-01-2015 – 03-01-2022

  Secured and maintained vendor partnerships with leading corporations including Uber, Meta, LinkedIn, OGX, and GoPuff, demonstrating exceptional service delivery and reliability. Navigated complex procurement and compliance processes to meet the stringent requirements of multinational companies, reinforcing our reputation for operational excellence. Delivered bespoke solutions tailored to the unique needs of each corporate client, resulting in enhanced client satisfaction and repeat business engagements. Collaborated closely with internal teams and stakeholders across these organizations to ensure seamless service implementation and ongoing support, fostering strong business relationships. Leveraged these partnerships to refine our offering, incorporating feedback from high-profile clients to drive continuous improvement and innovation in our services.

Education

• General AssemblyUX design
• Cinta Aveda InstituteCosmetology, Cosmetology Barber/Styling
• City College of San FranciscoPsychology
• Sacramento City CollegePsychology
• General AssemblyUX/UI Design and Research, UX/UI Design And Research

Similar talent on Pangea

Toni B.Head of US Operations, Primewise | Growth Strategy & UX Consulting | Turning Insights Into GrowthLas Vegas, NVKelsey M.UX Program Manager | Design & Business ExpertCosta Mesa, CARachel C.UX/UI Designer | Growth-Minded Strategist | Creative Business Partner & AdvocateAmsterdam, NetherlandsNicole F.Product Designer | UX/UI Designer | Crafting Captivating User ExperiencesPensacola, FL