Kevwe Salubi, MBA

About

MBA Marketing from Coventry University with extensive expertise in marketing and communication, both practical and theoretical. Experienced in planning, developing, and executing major initiatives that drove industry change in recurring revenue. Led teams to support individuals, managers, executives, the organization, and improved customer service experiences with forward-thinking ideas.

Experience

• Business Development Manager · TIZETI2020-09-01 –

  Key Responsibilities and Achievements; . Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets. . Generate leads and cold call prospective customers. . Understand the needs of our customers and be able to respond effectively with a plan of how to meet these. . Have a good understanding of the businesses' products or services and be able to advise others about them. . Responsible for meeting sales volume and revenue goals. . Developing growth strategies and plans . Having an in-depth knowledge of business products and value proposition. . Build long-term relationships with new and existing customers Achievements . Initiated, negotiated and signed-on HNI Customers for the business . Created and implemented a performance evaluation for 70 sales executives . Influenced product direction by conducting competitive analysis . Increased sales by 65% over the prior year through development of Channel Partner relationships

• Team Lead, Business Development · TIZETI2018-12-01 – 2020-09-01

  • Develop Strategy to increase revenue growth by adapting needs to different market sector e.g cloud solutions, VoIP, wificall, internet and enterprise solution. • Exploiting existing product lines to generate revenue and seek opportunities to upgrade products to meet demands of new market. • Interview and train new hires into the department as well as counsel and coach staff, when applicable. • Planning and preparing presentations (say hello to Powerpoint) • Communicating new product developments to prospective clients • Overseeing the development of marketing literature. • Generate new leads with the aim of creating more sales. • Maintaining customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business.

• Team Lead, Customer Relations Executive · TIZETI2017-12-01 – 2018-12-01

  • Provide information to the manager and assist with performance evaluations. • Interview and train new hires into the department as well as counsel and coach staff, when applicable. • Preparation and Presentation of monthly reports and reviews at the monthly management meetings. • Evaluating the Team’s Performance weekly in-line with set goals and targets. • Respond to customer requests via emails, call and tickets as well as distributing tasks to team members. • Offering advisory guidance and feedbacks before and after performance reviews. • Prepare and direct scheduling, monitor operators’ attendance, schedules shifts & breaks as necessary. • Review, Resolve and/or escalate issues to the Manager. • Analyse the overall call volume in order to properly schedule staff. • Track and own customer satisfaction data across all customer touch points • Performs staff scheduling to ensure Data Help Desk functions optimally 24/7. • Established effective measures to decrease retention rates by 10%. • Revamp of the entire IVR system to further increase functionality and usability • Deliver actionable, proactive insight that drives our business decisions, escalating customer issues and driving and defining specific action plans with the relevant departments to achieve speedy issue resolution • Budgeting with detailed analysis of what is required within the OPEX and CAPEX cost of our day-to-day operations aimed at driving efficiency within the team and achieve a high level of productivity to meet our bottom-line targets

• Customer Relations Executive · MTN Nigeria2012-01-01 – 2015-09-01

  • Customer and relationship management • Responsible for customer service in the digital equipment division including; answering customer queries, problem solving and providing detailed information on new products. • Work with new customers in the development of new accounts and the implementation of new systems. • Assist in the development of new policies and procedures and training of new customer service representatives and associates. • Prepare weekly sales reports for the sales team and sales management. • Generate repeat business through successful client follow-up. • Achieved world class customer satisfaction and loyalty.

• Marketing Analyst · NN242011-10-01 – 2011-12-01

  . Working with the marketing team to supply adverts for the company. . Relationship and Vendor management in ensuring their adverts are aired at the actual time. . Managing project documentation covering risk management, project costing and workflow analysis. . Managing project budget and planning; communicating slippages to senior management with proposed solutions.

• Trainee Copy Editor · The Guardian Newspaper2010-10-01 – 2011-08-01

  • Check text to ensure it is well written and logically structured • Correct grammar and spelling and check illustrations and captions are correct. • Ensure the text is in line with the publisher's 'house style' • Check facts and raise queries with the author • Look out for potential legal problems and discuss them with the publisher

• Manager, Product Marketing & Management {Business Development}, (HNI) · TIzeti Network Limited12-01-2017

Education

• Coventry UniversityMaster of Business Administration (MBA), Marketing
• Coventry UniversityGlobal Leadership Programme
• Bowen UniversityBachelor of Science (BSc), Mass Communication/Media Studies

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