Khaleel De Vries

About

Diligent Senior Product Manager offering 6+ years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch, Experienced and highly determined Product Manager passionate about developing innovative methods to drive sales. Specializes in leading teams through product design and distribution. Comfortable working in fast-paced and deadline-driven environment.

Experience

• Product Manager / Product Owner · Transaction Junction (Pty) Ltd.09-01-2020 – 12-01-2022

  Efficiently planned and prioritised concurrent tasks, managing conflicting demands, goals, and perspectives to ensure timely project completion. Enhanced the internal profile of the Workstream and Scrum Team by fostering strong relationships with business stakeholders. Managed the backlog, planned iterations, elaborated on user stories, and maintained a ready task supply to optimise team productivity. Utilised burndown charts to predict team progress, made critical decisions, and translated Scrum reports for stakeholders and broader audiences. Oversaw sprint and release planning backlogs from development to production. Facilitated communication between cross-functional teams, departments, and upper management, ensuring understanding, project execution, and stakeholder expectation management. Advocated for agile delivery principles within the team and organisation. Provided vision and direction to the cross-functional team and stakeholders throughout the project.

• Product Owner / Manager: Central Conversions / Manager: Service Admin · Capitec Bank11-01-2012 – 09-01-2020

  Led projects and maximised the value of products developed by the BSC Development Team, providing support in areas such as business strategy, market analysis, client engagement, product design, and project management. Clearly articulated Product Backlog Items, effectively prioritising and managing the backlogged items to align with business goals and mission. Strived to optimise the value of the Development Team's work via efficient management and motivation. Maintained visibility, transparency, and clarity of the Product Backlog for all stakeholders, including outlining upcoming Scrum Team projects. Communicated with the Development Team about items in the Product Backlog, ensuring a comprehensive understanding of objectives. Offered ongoing feedback to the Development Team throughout sprints, covering work progress, processes, and interactions. Supported the Development Team with training and access to relevant business data, fostering connections with the product and customers for well-informed decision-making. Ensured the implementation of strategic projects within the Support Centre, emphasising the organisation's digital strategy, including remote client onboarding, digital payments, and virtual cards. Oversaw the development and maintenance of Debit Orders and additional Management and Payment processes. Took a central role in new implementations through active project management involvement. Collaborated across departments to maintain beneficial vendor relationships. Formulated and executed client retention and relationship management strategies. Provided guidance, development, and motivation to Service Admin Department staff, consistently communicating performance standards to the Team Leaders. Compiled month-end management reports and statistics, analysing client behaviour trends, identifying potential reputational risk management issues, and recommending mitigation strategies. Led continuous review of work processes, implementing efficiency and cost-effectiveness improvements for Agents while considering holistic operational needs. Assisted in establishing and maintaining efficient BSC functioning, including vendor management and resourcing [staff and supplies]. Defined departmental procedures to enhance operational efficiency, diligently conducting post-implementation assessments to analyse the efficacy of changes implemented. Set performance standards for the Team and gained Team buy-in, ensuring ongoing monitoring of Team performance. Evaluated Team Leader achievement against performance standards, offering daily feedback, coaching, and development. Identified and investigated factors affecting team performance, communicating findings and making suitable recommendations to Senior Management. Compiled and presented reports to Senior Managers as required by the role. Key Achievement: Maintained a GOS rating of 90%+ for the Service Admin Department via the effective implementation and management of related processes.

Education

• University of South Africa/Universiteit van Suid-AfrikaBachelor of Business Administration
• Cornerstone InstituteNational Certificate in Banking
• Cape Peninsula University of TechnologyNational Diploma in Marketing
• Aloe Senior SecondarySenior Certificate / Matric

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