Khushboo K.
Claims Customer Service Expert | HR Professional
8 yrs experience · Toronto, ON · <10 hrs/week
About
With a strong foundation in Human Resources Management and Business Administration, I have cultivated a diverse career across customer service, consulting, and HR roles. Currently, I am a Claims Customer Service Representative at Definity, where I excel in assisting customers with claims and delivering exceptional service. Previously, I served as a Consultant CC at Rogers Communications, focusing on customer satisfaction and communication solutions. My tenure at TruGreen honed my skills in recruitment and quality assurance, while my role as a Human Resources Officer at BK Gulf LLC involved managing HR functions and ensuring policy compliance. My educational background includes a P.G.D.B.M in Human Resources Management from IILM and a Bachelor of Commerce in Business Administration from the University of Rajasthan. My career is marked by a commitment to enhancing customer experiences and fostering efficient HR practices.
Skills
Experience
- Claims Customer Service Representative · Definity03-01-2022
As a Claims Customer Service Representative, responsible for assisting customers with claims inquiries, processing claims, and providing excellent customer service.
- Consultant CC · Rogers Communications03-01-2021 – 02-01-2022
As a Consultant CC, provided consultation and support to customers, addressing their communication needs and ensuring satisfaction.
- Recruiter, Customer Service & QA Representative · TruGreen03-01-2018 – 03-01-2021
As a Recruiter, responsible for sourcing and hiring candidates. As a Customer Service & QA Representative, provided customer support and ensured quality assurance.
- Human Resources Officer · BK Gulf LLC05-01-2007 – 02-01-2009
As a Human Resources Officer, managed HR functions including recruitment, employee relations, and compliance with company policies.
Education
- IILMP.G.D.B.M, Human Resources Management and Services
- University of RajasthanBachelor of Commerce - BCom, Business Administration and Management, General
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