Sifa Umutesi

About

With a Bachelor's degree in Political Science and Government from the University of Ottawa, I have developed a diverse professional background across various industries. Currently, I am a Claims Associate at Canada Life, where I manage insurance claims with precision and efficiency. Previously, I served as a Recruitment Specialist at Quantum Management Services Ltd., where I honed my skills in sourcing and evaluating candidates, managing recruitment processes, and ensuring a positive candidate experience. My experience as a Technical Support Specialist at PayPal involved resolving IT issues and maintaining customer satisfaction. At Élections Canada, I worked as a Social Media Specialist, managing platforms during federal elections and enhancing public engagement. Additionally, my role as an Information Officer at Service Canada involved providing bilingual support and maintaining client databases. My career is marked by a commitment to delivering exceptional service and fostering effective communication.

Experience

• Claims Associate · Canada Life09-01-2024

  As a Claims Associate, likely responsible for processing insurance claims, verifying claim information, and ensuring timely and accurate claim settlements.

• Recruitment Specialist · Quantum Management Services Ltd.09-01-2023 – 03-01-2024

  - Sourced, screened, and evaluated candidates through various channels, including job boards and social media. - Conducted interviews and assessments to identify candidates' qualifications. - Managed the end-to-end recruitment process, from job posting to offer negotiation. - Collaborated with hiring managers to understand staffing needs and create tailored recruitment strategies. - Built and maintained a strong pipeline of qualified candidates for current and future openings. - Ensured a positive candidate experience throughout the recruitment journey. - Provided regular updates and reports to hiring managers on recruitment progress.

• Technical Support Specialist · PayPal01-01-2023 – 05-01-2023

  - Handled all inquiries, feedback, complaints, or concerns professionally and courteously. - Updated and maintained information in relevant systems (confluence). - Assisted in entering, maintaining, and auditing customer records in the database. - Collected and processed customer payments. - Provided outstanding customer service to our clients. - Worked with service tickets and queues to resolve or escalate issues as needed. - Captured all work activity within the ticket system in a timely manner. - Troubleshooted and solved IT related problems over the phone, via email, and chat.

• Social Media Specialist · Élections Canada | Elections Canada09-01-2020 – 10-01-2021

  - Monitored and managed social media platforms (Twitter, Instagram, Facebook, TikTok) during federal elections. - Responded promptly to public inquiries regarding the elections. - Created and maintained a content calendar for strategic posts. - Contributed to content creation for various social media channels. - Facilitated training for new team members on social media monitoring. - Revised and improved training materials for enhanced onboarding processes.

• Information Officer · Service Canada05-01-2018 – 11-01-2020

  - Received bilingual calls from clients and assisted them with their queries from all over the country. - Helped with checking the status of clients applications. - Maintained and updated clients database. - Performed research and simple analyses, and provided solutions and answers. - Provided accurate information to the callers on Federal Government of Canada projects, using project-related tools and resources. - Data entry and record call logs to Microsoft Excel spreadsheets. - Offered navigational support on project-related Websites to callers (based on project mandate). - Recorded demographic statistics for every inquiry, as well as comments. - Provided excellent and hospitable customer service to clients. - Scheduled appointments for clients and track clients service record.

Education

• University of OttawaBachelor's degree, Political Science and Government

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