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Kimone CF

Kimone CF

Account Manager | Customer Success Expert

8 yrs experience · <10 hrs/week

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About

With a Bachelor of Science in Business Administration, Management, and Operations from The University of the West Indies, I have built a robust career in customer success and management. Currently, I serve as an Account Manager at Zingage, where I develop solutions to engage and grow care teams. Previously, I was the Customer Success Training & Quality Development Manager at TTF, enhancing customer success through training initiatives. My experience also includes roles as a Customer Success Manager at Virtuhire and Contactually, where I implemented strategies to ensure client satisfaction. I began my professional journey as an Executive Assistant to the CEO at ZERO404, where I honed my skills in executive support and communication management. My career reflects a commitment to fostering customer relationships and driving organizational success.

Experience

  • Account Manager · Zingage01-01-2024

    Purpose-built solutions to engage, retain, and grow your care team.

  • Customer Success Training & Quality Development Manager · TTF05-01-2021 – 09-01-2024

    Managed training and quality development initiatives to enhance customer success.

  • Customer Success Manager · Virtuhire12-01-2018 – 03-01-2021

    Oversaw customer success strategies and ensured client satisfaction.

  • Customer Success Manager · Contactually11-01-2017 – 12-01-2018

    Managed customer relationships and contributed to customer success initiatives.

  • Executive Assistant To Chief Executive Officer · ZERO40402-01-2016 – 11-01-2017

    Provided executive support to the CEO, managing schedules and communications.

Education

  • The University of the West IndiesBachelor of Science - BS, Business Administration, Management and Operations

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