Kirby London

About

High-impact Solutions Architect with a proven track record of scaling infrastructure for real estate and non-profit organizations. Expert in bridging the gap between technical web development and operational efficiency through custom software integrations, SOP architecture, and cross-state regulatory management.

Experience

• Regional Broker Operations · LPT Realty2023

  ● Direct operational oversight for over 20 states, managing complex license transfers, renewals, and business entity verifications. ● Ensure regulatory compliance through meticulous state audits and association membership management. ● Architect and implement technical infrastructure, including SharePoint and Slack Knowledgebases and Grist Database integrations. ● Optimize workflow automation using Follow Up Boss interface organization and Dotloop Autoloops.

• Real Estate Operations Director · Mikhail Tevs, Coldwell Banker2023 – 2025

  ● Designed and maintained robust operational systems and lead-nurturing databases for a high-performing individual agent. ● Authored comprehensive Standard Operating Policies (SOPs) to ensure scalable and repeatable business results. ● Managed full-cycle marketing, including custom campaign creation, blog content, and collateral design for events. ● Served as technical lead for all software, hardware, and web development requirements.

• Association Coordinator · Interactive Management, Inc2023 – 2023

  ● Developed standardized operational policies (SOPs) and a centralized company knowledge base. ● Managed administrative functions and membership data for multiple non-profit associations. ● Modernized organizational web presence and created marketing collateral for annual conferences.

• Real Estate Operations Director · Keller Williams, The Strange Team2018 – 2020

  ● Led operations for a top-tier team of 25 agents, managing all incoming listings, contracts, and database growth. ● Headed the recruitment lifecycle, including interviewing, hiring, and onboarding new agents into team systems. ● Facilitated weekly strategic meetings to align team performance with revenue goals.

• Convention Services Director · The Millennium Hotel2018

  ● Facilitated operations for the sales management team by auditing all booked group contracts, including room blocks, venue requirements, catering, attrition, F&B budgeting, and commission structures. ● Authored comprehensive Banquet Event Orders (BEOs) and developed spatial diagrams for all conventions and conferences. ● Collaborated with the controller, accounting, and sales departments to review and verify all financial reporting. ● Managed pre- and post-convention briefings for all groups and presided over weekly management sessions to evaluate upcoming group arrivals, performance expectations, and revenue. ● Partnered with the sales team on client calls, produced formal RFPs, and personally conducted site walkthroughs for incoming guests.

• Convention Services Director · The Doubletree by Hilton2015 – 2018

  ● Support a team of 4 sales managers by reviewing all incoming booked groups’ contracts including room blocks, event space, catering needs, attrition, food & beverage budget, and commissions. ● Write Banquet Event Orders (BEOs), and diagrams for all conferences/conventions. ● Review all financial reports with the accounting team, the controller, and the sales department. ● Host pre-cons & post-cons for all groups, and host the weekly management meeting to review all incoming groups, expectations, and revenue. ● Greet and conduct walkthroughs with incoming guests, join the sales team on sales calls, and assist in writing RFPs.

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