Laura Flick, B. Eng

About

With a Bachelor of Engineering from Dalhousie University, I have cultivated a diverse career in engineering and customer success. Currently, I am a Customer Success Manager at CoLab Software, where I focus on enhancing customer experiences and ensuring the seamless integration of our solutions for engineering teams. Previously, I served as a Growth Manager and Account Manager at Dash Hudson, optimizing user journeys and fostering strong client relationships to drive social media marketing success. My engineering expertise was honed at CBCL Limited, where I consulted on mechanical engineering projects, including complex design and system evaluations. Earlier, I contributed to biomedical research at the Biomedical Translational Imaging Centre, focusing on data acquisition and analysis. My career reflects a blend of technical proficiency and strategic client engagement, aimed at driving innovation and efficiency.

Experience

• Customer Success Manager · CoLab Software05-01-2024

  Responsible for the success of CoLab customers, including onboarding, implementation, and retention of technical engineering teams to reduce late-stage design mistakes, improve collaboration, and work faster & smarter.

• Growth Manager and Account Manager · Dash Hudson11-01-2021 – 05-01-2024

  As Growth Manager, analyzed and optimized the user journey, identified areas of friction, and worked cross-functionally to implement improvements. As Account Manager, created lasting relationships with leading social teams, provided strategic advice, and leveraged Dash Hudson software for social media marketing success.

• Consultant, Mechanical Engineering · CBCL Limited08-01-2020 – 11-01-2021

  Worked on projects including design and pressure re-rating of Compressed Natural Gas Decant Post, Medical Gas system in new design Emergency Department. Performed detailed calculations, reviewed building codes, studied ventilation systems, and communicated with clients and vendors.

• Biomedical Researcher · Biomedical Translational Imaging Centre (BIOTIC)01-01-2019 – 04-01-2019

  Conducted data acquisition and quality assurance using PET and MRI, analyzed preclinical research data, developed imaging analysis pipelines, and designed Standard Operating Procedures for MRI data processing.

Education

• Dalhousie UniversityBachelor of Engineering (B.Eng.), Engineering

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