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Janelle Tan

Janelle Tan

Customer Success Manager | Mechanical Engineer

5 yrs experience · <10 hrs/week

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About

With a Bachelor of Applied Science in Mechanical Engineering and Management Sciences from the University of Waterloo, I have a strong foundation in both technical and business aspects. My experience includes roles such as Customer Success Manager at Barley and Voiceflow, where I excelled in managing customer relationships and driving satisfaction with the company's products and services. Prior to that, I managed customer service operations at Foodee and gained valuable experience in mechanical design and project management at Ventrify. My internship at Havas allowed me to develop skills in UX design. I am passionate about leveraging my technical expertise and business acumen to ensure customer success and satisfaction. My diverse background equips me to tackle challenges from both engineering and business perspectives.

Experience

  • Customer Success Manager · Barley01-01-2024

    Responsible for managing customer relationships and ensuring their success with Barley's products and services.

  • Customer Success Manager · Voiceflow06-01-2022 – 09-01-2023

    Responsible for driving customer success and satisfaction with Voiceflow's products and services.

  • Customer Service Operations · Foodee03-01-2021 – 06-01-2022

    Responsible for managing customer service operations at Foodee.

  • Mechanical Designer & Project Manager · Ventrify05-01-2020 – 03-01-2021

    Responsible for mechanical design and project management at Ventrify.

  • UX Design Intern · Havas09-01-2019 – 12-01-2019

    Internship focused on gaining experience in UX design at Havas.

Education

  • University of WaterlooBachelor of Applied Science - BASc, Honours Mechanical Engineering, Management Sciences Option
  • University of WaterlooHonours Science

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