Leah Sturm

About

Hi, all! I am a freelance virtual assistant specializing in editing, writing, inbox organization, client outreach, and travel planning. I help busy people and small teams stay organized and communicate with confidence and clarity. If you’re a business owner or team who needs detail-focused support from someone thoughtful, efficient, and easy to work with, let’s connect. For a limited time, I am offering a free 20- minute trial task. Can't wait to hear from you! email me leah2sturm@gmail.com

Experience

• Freelance Virtual Assistant2024 – Present

  Ghostwriting and copywriting blog posts, newsletters; Managed calendars, booked client appointments, and coordinated travel itineraries and trip logistics; Handled inbox organization and client follow-ups; Performed general bookkeeping, including data entry and recordkeeping; Proofread and edited content for clarity, grammar, and source accuracy; Supported marketing tasks, adapting quickly to new platforms and tools.

• Patient Services Coordinator · Carolina Asthma and Allergy Center2024 – Present

  Provided high-level administrative support including being the first point of contact, EMR entry, scheduling, bookkeeping, lunch appointments, and insurance processing; Ensured HIPAA-compliant handling of patient info; Independently managed calendars and resolved scheduling conflicts; Supported clinical staff and back-end operations via secure messaging and online systems.

• Assistant Manager · Chick-fil-A Restaurants2023 – 2024

  Managed kitchen operations during high-volume shifts, leading a team of 15-20; Maintained standards for speed, quality, cleanliness, and morale; Reduced order errors and service time by implementing efficient workflows; Trained, mentored, and retained over 20 team members, boosting team performance; Managed shift schedules, order inventory, and onboarding processes.

• Server / Cashier · Gold Mine Cafe2019 – present

  Maintained a long-term role while balancing a full academic schedule and additional employment; Provided friendly and attentive customer service in front-of-house operations, including door and table services, point-of-sale, managing reservations, and phone-based interactions; Handled cash and card transactions accurately and in a timely manner; Built strong relationships with customers, colleagues, and supervisors, contributing to a cooperative work environment.

Education

• CATAWBA VALLEY COMMUNITY COLLEGEAssociates in Arts, Arts
• GARDNER-WEBB UNIVERSITY

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