Shannon Wenner
Virtual Assistant for Creative Brands | Organized Operations, Happy Clients
10 yrs experience · Minneapolis, MN · <10 hrs/week
About
Think of me as your behind-the-scenes business partner, keeping things organized, clients cared for, and projects moving. I specialize in creating smooth systems for onboarding, communication, and operations so your business feels effortless to run. Whether it’s email management, client coordination, or admin support, I bring structure and calm to the chaos so you can stay focused on growth and creativity.
Skills
Experience
- Freelance - Operations & Client Experience Manager · EVRY MAKEUP STUDIO04-01-2024
Managed client communications, bookings, and event logistics for brides, ensuring a seamless process from contracts to payments. Implemented and maintained the HoneyBook CRM to streamline workflows, coordinated artist schedules, and supported studio operations through inbox management and organizational projects.
- Manager of Customer Care · Pat McGrath Cosmetics11-01-2020 – 03-01-2025
Managed customer care operations, ensuring high levels of customer satisfaction and efficient resolution of customer inquiries.
- Customer Success Associate - Sales Ops Coordinator · Foodsby06-01-2016 – 03-01-2020
Coordinated sales operations and supported customer success initiatives, contributing to customer satisfaction and retention.
- Associate Product Specialist · Optum10-01-2014 – 06-01-2016
Supported product management and development initiatives, contributing to the enhancement of healthcare solutions.
- Mentoring System Coordinator · Menttium Corporation10-01-2013 – 10-01-2014
Coordinated mentoring programs, facilitating mentor-mentee relationships and supporting program development.
Education
- College of Saint Benedict/Saint John's UniversityBachelor of Arts (BA), Business Management
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