leke Abegunde
Senior Airport Service Agent at Emirates
11 yrs experience · <10 hrs/week
About
With a robust educational background in engineering and business administration, I have built a successful career in the aviation industry. I hold a Bachelor of Engineering from the Federal University of Technology Akure and a diploma in Business Administration from the Nigeria Institute of Management. My career began in sales at Standard Chartered Bank, where I honed my customer service skills. Transitioning to the aviation sector, I worked as a Reservations and Ticketing Officer at Epitome Travel Limited before joining Emirates. At Emirates, I advanced from a Ticket Sales Agent to an Airport Service Agent, and currently, I serve as a Senior Airport Service Agent. In this role, I oversee airport operations, ensuring customer satisfaction and managing service agents. My experience spans ticketing, reservations, and comprehensive airport services, reflecting my dedication to operational excellence and customer service in the aviation industry.
Experience
- Senior Airport Service Agent · Emirates02-01-2023
Responsible for overseeing airport operations, ensuring customer satisfaction, and managing service agents.
- Airpot Service Agent · Emirates10-01-2019 – 02-01-2023
Assisted passengers with check-in, boarding, and baggage services, ensuring smooth airport operations.
- Ticket Sales Agent · Emirates09-01-2015 – 10-01-2019
Handled ticket sales and reservations, providing excellent customer service and support.
- Reservations and Ticketing Officer · Epitome Travel Limited09-01-2013 – 08-01-2015
Managed reservations and ticketing processes, ensuring efficient service delivery.
- Sales Agent · Standard Chartered Bank06-01-2012 – 08-01-2013
Promoted and sold banking products, providing financial advice and support to clients.
Education
- IATA TrainingAITA Fares ticketing, Aviation/Airway Management and Operations
- NIGERIA INSTITUTE OF MANAGEMENTDip, Business Administration and Management, General
- Federal University of Technology AkureBachelor of Engineering (BEng), Engineering
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