Jenifer Nyali

About

With a Higher National Diploma in Airport Operations from the East African School of Aviation, I have built a diverse career in operations and management. Currently, I serve as an Operations Specialist at AirportTransfer.com, where I optimize operational processes to enhance service delivery and customer satisfaction. Previously, I managed Hewhay Restaurant, ensuring exceptional dining experiences through effective team leadership and operational management. My experience as Ground Crew with Kenya Airports Authority involved runway inspections and safety compliance, while my role as a Retail Sales Associate honed my customer service and sales skills. Earlier, as a Ramp Agent, I supervised fueling operations and managed aircraft movements. My career reflects a strong commitment to operational excellence and customer service across various industries.

Experience

• Operations Specialist · AirportTransfer.com10-01-2024

  As an Operations Specialist, responsible for managing and optimizing operational processes to ensure efficient service delivery and customer satisfaction.

• Restaurant Manager · Hewhay Restaurant09-01-2022 – 01-01-2024

  As a Restaurant Manager, I was responsible for overseeing the daily operations of the establishment, ensuring that every guest received an exceptional dining experience. My key responsibilities included: Team Leadership, Operational Management, Customer Service Excellence, Financial Oversight, Menu Development, and Health & Safety Compliance.

• Ground Crew · Kenya Airports Authority05-01-2022 – 08-01-2022

  Conducted runway inspections, communicated with pilots and air traffic control, managed flight plans, collaborated on wildlife hazard prevention, and ensured safety compliance during fueling operations.

• Retail Sales Associate · Gift Shop03-01-2021 – 05-01-2022

  Played a vital role in delivering exceptional customer service and driving sales. Responsibilities included customer engagement, sales performance, inventory management, store maintenance, team collaboration, and problem-solving.

• Ramp Agent · Kenya Airports Authority10-01-2019 – 12-01-2019

  Supervised fueling on the apron, inspected the ramp, marshalled aircrafts, updated the DAMR, and guided passengers both embarking and disembarking.

Education

• East African School of AviationHigher National Diploma, Airport Operations

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