Elaine Wahu

About

With over a decade of experience in the Customer Service Industry within Reservations, Executive Support and Operations Management, I’ve built a strong reputation for driving excellence in both guest experiences and behind-the-scenes efficiency. Currently serving as Reservations Specialist at Salvaje Dubai. My expertise spans reservation platforms like SevenRooms, OpenTable and ServMe, whilst successfully collaborating on higher-level corporate partnerships and VIP experiences that require precision, tact and a guest-first mindset. I’m particularly skilled in: • Coordinating and partially managing large-scale group bookings and events • Building and nurturing corporate and hospitality partnerships • Creating seamless workflows between sales, operations and client services • Elevating customer satisfaction. Currently maintaining a 95% satisfaction rateI thrive in CRM-based, fast-paced, customer-facing environments, consultancy and constantly seeking new ways to innovate service standards and secure meaningful business connections.

Experience

• Reservations Specialist · Salvaje Dubai11-01-2025

  Responsible for managing and coordinating reservations, ensuring customer satisfaction and efficient booking processes.

• Reservations Supervisor & Events Coordinator · Eva Beach Restaurant04-01-2025 – 11-01-2025

  Oversaw reservations and coordinated events, ensuring smooth operations and customer satisfaction.

• Reservations Agent · Eva Beach Restaurant11-01-2023 – 04-01-2025

  Managed customer reservations and provided excellent service to enhance guest experiences.

• Reservations Agent · SOHO Luxury Restaurants LLC | Lucky Fish Dubai10-01-2022 – 12-01-2024

  Handled reservations and ensured a seamless booking process for guests.

• Operations Manager · Holiday Cars Limited02-01-2021 – 05-01-2022

  Managed operations, overseeing daily activities and ensuring efficient service delivery.

Education

• Skylink Flight ServicesCertificate, Cabin Crew
• The Catholic University of Eastern AfricaDiploma, Business Administration & Management
• The Catholic University of Eastern AfricaBusiness Administration and Management, General
• The Catholic University of Eastern AfricaBachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
• The Catholic University of Eastern AfricaDiploma in Business Management, Business Management

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