Lydie Buckova

About

Customer service and operations professional with 9+ years of experience across travel, SAP, e-commerce, and remote support. Multilingual: Czech (native), Spanish (C1), English (C1), German (C1), Swahili (B2).

Experience

• Cardino - Operations Specialist · Cardino04-01-2024 – 01-31-2025

  - Pre Sales B2B & C2B quality control management.\n- Post Sales Customer Support and German and English.\n- Invoice workflow management, and cross check.\n- Logistics support after carrier submission.\n- Account management based on logistics invoices.\n- Compliance check after carrier submission.\n- Collaboration with Product owner and Customer Management.

• Wisefood - Customer Service Support · Wisefood06-01-2023 – 03-01-2024

  - Customer service via email with German language.\n- Processing of customer’s refunds via Shopify.\n- Processing of shipping labels via DHL.\n- Basic accounting via Xentral.

• Sweet Corner - Co-owner · Sweet Corner07-01-2021 – 04-01-2024

  - Co-running a small business; coordination of operations, marketing activities.

• SAP Services s.r.o. - Contracting Specialist for DACH Region · SAP Services s.r.o.09-01-2018 – 09-01-2021

  - Administrative support for the Sales Department.\n- Contract management in English and German.\n- Pricing and legal coordination for customer disputes.\n- Handling master data in SAP and reporting.\n- Invoicing coordination.

• Gardner Denver - Sales Coordinator · Gardner Denver01-01-2017 – 04-01-2018

  - Processing orders from customers with SAP.\n- Coordinating with factory in Germany for delivery dates.\n- Communications with customers in German and English.\n- Managing customer invoices and quotations in SAP.

• Kiwi.com - Travel Consultant Specialist · Kiwi.com05-01-2016 – 12-01-2017

  - Customer service via phone, chat, email in Spanish, English, Czech.\n- Manage flight bookings and modifications.\n- Communication with airlines.

Education

• Masaryk University Brno, Faculty of Social StudiesBachelor's Degree, Spanish Language and Literature
• Stredni skola pro knihkupce a nakladatelske pracovnikyHigh School Diploma, Informační studia a knihovnictví

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