Malini Nagaria
Strategic Operator & Executor | COO / Chief of Staff | Ex-KPMG | Partnerships & Growth | L&D & Digital Transformation | Insurance, Financial Services & EdTech
22 yrs experience · London, UK · <10 hrs/week
About
I’m a strategic consultant and business leader with over 20 years of international experience across financial services, consulting, and InsurTech. I specialise in shaping growth strategies, launching and scaling digital ventures, and transforming operational models for scale. Passionate about the positive impact of technology, I work with startups, SMEs, and global corporates to accelerate growth and build sustainable businesses. With hands-on experience across operations, business development, strategy, and marketing, I bring a practical, collaborative, and commercially focused approach. I’ve led international teams, managed complex projects, and delivered results across diverse sectors including insurance, asset management, and digital learning. My roles have ranged from senior consultancy and COO posts to leading and managing business units.
Skills
Experience
- Head of TDI Academy · The Digital Insurer2019-09-01 –
- Launched and scaled TDI Academy, the only online business school dedicated to digital insurance. - Led proposition development, platform launch, and international team management. - Oversaw strategic planning, business development, digital marketing, and key client partnerships. - Regularly produced and delivered pitches, webinars, workshops and global conference sessions.
- Independent Consultant · Malini Nagaria2014-01-01 –
- Provided strategy and operations support to start-ups and small corporates. - Led the launch of a blockchain-based InsurTech marketing programme. - Designed a corporate governance framework for a Qatari HNW family office. - Supported domestic and international expansion of a blockchain FinTech in Australia. - Acted as COO for a speaker management and thought leadership business.
- Director & COO · The Digital Insurer2017-01-01 – 2017-12-01
- Led publishing, content strategy and business operations. - Managed remote team and strategic client relationships with Swiss Re and KPMG - Developed scalable operational processes and drove growth strategy.
- Director · The Digital Insurer2014-07-01 – 2017-01-01
- Account Manager · Jana Mobile2013-04-01 – 2014-07-01
- Managed mobile marketing campaigns for Fortune 500 clients in Asia-Pacific. - Led client relationship management, proposition development and B2B2C execution. - Key clients: Unilever, P&G, Nestlé, Aegon Insurance, Acer, Intel, Kimberly-Clark.
- Strategy Consultant, Transactions & Restructuring · KPMG2006-05-01 – 2011-10-01
- Delivered strategic transformation, integration and separation projects for top-tier insurers and asset managers. - Clients included BlackRock, ING, AXIS and Aviva Investors. - Led internal and external project teams, supported due diligence and market expansion.
- Various Strategic & Operational Roles · RBS Insurance & Direct Line Group2001-01-01 – 2006-01-01
- Graduate scheme through to Project Manager roles across strategy and operations - Managed key initiatives including post-merger integration of Churchill Insurance. - Conducted market research, competitor analysis, and supported Group CEO communications. - Completed secondment in Milan to optimise customer service operations.
Education
- University of NottinghamBA Hons, Management Studies with Spanish
- Farnborough Hill11 GCSES - A* - B
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