About
With a Bachelor of Arts in Sociology from the University of Hawaii at Manoa, this professional has a robust background in management and customer relations. As a Service Manager at Kieser Consulting, LLC., they led a team of 14, boosting client retention by 15% and achieving a 92.5% customer satisfaction rate. Previously, as Operations Manager at Ali’i Ice Company, Ltd, they enhanced productivity by 20% through innovative cross-training and time management strategies. Their tenure as Manager at Pineapple Park Hostels saw a 25% profit increase through strategic social media initiatives. Earlier, as a Customer Relations Specialist at HMSA, they excelled in resolving member inquiries and enhancing customer service. This individual is adept at fostering team efficiency, driving customer satisfaction, and implementing strategic improvements across various sectors.
Experience
- Service Manager · Kieser Consulting, LLC.11-01-2014 – 09-01-2023
Managed a team of 14 employees daily scheduling and successful completion of ADT Security installation/repair appointments. Facilitated the correspondence respecting budgets, spending, mutual company and corporate goals for our continued success. Achieved a 15% increase in client retention by securing and maintaining a higher customer satisfaction rate of 92.5%.
- Operations Manager · Ali’i Ice Company, Ltd05-01-2011 – 10-01-2014
Coordinated and directed 12 employees in the production of goods, sales and arrangement of customer deliveries. Exceeded all previous yearly sales and profit through community networking and relationship building to accrue new customer business. Created cross training/time management procedures resulting in a 20% increase of productivity, efficiency levels and greater return on investments.
- Manager · Pineapple Park Hostels04-01-2010 – 04-01-2011
Developed new hostel policies, set room rates, created and managed the Work Exchange Program. Increased company profits by 25% establishing social media strategies/platforms surpassing competitive standards. Recognized for excellent hospitality and customer service by ensuring all guests needs were identified and fulfilled.
- Customer Relations Specialist · HMSA12-01-2006 – 01-01-2008
Identified all specific questions and concerns relating to member benefits or claims requests. Provided exceptional customer service by analyzing, interpreting and utilizing information on multi-based programs and resource manuals. Created documentation, via data entry, explaining the resolution or changes to member records.
Education
- University of Hawaii at ManoaBachelor of Arts - BA, Sociology
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