Maria Antonieta Rodriguez Diaz

About

Driven and persuasive sales leader with 8+ years building and scaling revenue-generating strategic relationships across hospitality, technology, and Consulting services. Proven track record in consultative sales, value-based negotiations, and long-term account expansion for both B2B and B2C organizations. Skilled at identifying new market opportunities, developing joint go-to-market initiatives, and strengthening partner ecosystems to drive sustainable growth and customer success. Entrepreneurial, forward-thinking problem solver who leads high-performing global teams through data-driven decisions, impactful communication, and actionable insights. Trilingual in English, French, and Spanish.

Experience

• Senior Account Manager · Dialectica2023 –

  Lead and scale a global team of 3 Managers and 8 Associates, driving 60% YoY growth on a $1.5M portfolio, maintaining 20%+ EBITDA, and delivering world-class service for strategic clients. Oversee North American operations, onboarding workflows, implementation, and customer success outcomes for major consulting firms. Develop consultative proposals and strategic recommendations to strengthen client retention, improve delivery efficiency, and increase growth performance. Manage quarterly capacity planning, forecasting, hiring, budgeting, and long-term workforce planning to ensure scalability with evolving business needs. Build scalable playbooks, implementation strategies, and cross-functional processes to ensure smooth handoff between Business Development, Customer Success, and Support. Implement results-based performance programs, including QA calibration, coaching frameworks, KPI optimization, and reporting improvements. Serve as the primary escalation point for client issues, establishing clear escalation paths and collaborating with Product, Support, and Sales to resolve critical challenges. Diagnose process inefficiencies and design scalable process improvements to reduce escalations, improve onboarding speed, and elevate client satisfaction scores. Advise senior stakeholders on operational challenges, needs assessment, and solution design across multiple sectors (consulting, finance, and enterprise services).

• Strategic Partnership · Airbnb2018 – 2023

  Acted as the primary point of contact for global guest services suppliers, providing ongoing partnership management, performance support, and escalation resolution. Owned reporting on vendor performance, bookings, and adoption metrics, using data insights to guide operational improvements and leadership decisions. Managed strategic partner onboarding, implementation, and workflow adoption across multiple regions, improving efficiency and customer satisfaction. Led strategic escalations, resolving service issues, performance inconsistencies, and workflow breakdowns among high-volume partners. Collaborated cross-functionally with Product, Marketing, Support, and Compliance to streamline vendor integrations, improve adherence to platform standards, and increase service quality. Conducted diagnostic assessments of vendor capabilities, identifying workflow gaps and recommending process improvements adopted by cross-functional teams. Provided consultative guidance to partners on operational strategy, stakeholder communication, and performance optimization. Negotiated partnership contracts to ensure operational excellence, compliance, and revenue contribution.

• Manager Business Development · Marcus Evans Group2015 – 2018

  Led and scaled a multinational team of 10+, driving consistent performance through structured coaching, KPI frameworks, and robust sales processes. Achieved global revenue targets, managing a $1M+ annual revenue portfolio and optimizing sales/operations workflows. Developed training programs, performance scorecards, and operational structures to support team growth and productivity. Identified market opportunities, executed large enterprise sales, and achieved aggressive targets—including record onboarding performance (closed $120K in first 6 weeks).

Education

• Concordia UniversityBachelor of Arts & Science
• LaSalle CollegeDEC, Business Administration & Marketing practices

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