Marly Gallardo

About

have built a diverse career in customer support and human resources. Since February 2021, I have been with PartnerHero, where I have excelled in roles such as Technical Support and Customer Experience Specialist, Human Resources Representative, and Customer Service Specialist. My work has significantly contributed to customer satisfaction and effective employee relations. My journey began at Allied Global in November 2015, where I developed a keen ability to assist customers with technical inquiries, enhancing their overall experience. My career reflects a commitment to improving customer interactions and supporting organizational operations.

Experience

• Technical Support and Customer Experience Specialist, Human Resources Representative, Customer Service Specialist · PartnerHero02-01-2021

  Worked in various roles including Technical Support and Customer Experience Specialist, Human Resources Representative, and Customer Service Specialist, contributing to customer satisfaction, employee relations, and support operations.

• Technical Support Specialist · Concentrix09-01-2019 – 08-01-2020

  Provided technical support to customers, resolving issues and ensuring customer satisfaction.

• Technical Support Agent · Alorica07-01-2017 – 09-01-2019

  Assisted customers with technical inquiries and problems, enhancing their experience with the company's products and services.

Education

• Universidad Cristiana Evangelica Nuevo MilenioLicenciatura, Nutrición

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