Mayank M

About

I am a UX Researcher and Designer with a passion for creating intuitive, user-centered digital experiences. My background spans user research, product design, and usability testing, where I’ve applied human-centered design principles to solve complex problems and deliver impactful solutions. Currently, I am pursuing a Master’s in User Experience (UX) and Human-Computer Interaction (HCI) at Arizona State University (GPA: 4.0). At the Arizona Water Innovation Initiative, I am working on the research and development of custom AI-driven chatbots, leveraging user research and iterative design to refine interactions and enhance usability. Starting January, I will join Interbiz Consulting as a Digital Product Designer, focusing on developing applications using UX and Power Apps. In my role with the Georgia Department of Administrative Services (GDOS), I redesigned the Team Georgia Careers platform, contributing to the NextGen project by conducting usability evaluations and building consistent design systems. At Cubyts Technologies, I designed the mobile version of their platform, adhering to Material Design guidelines, while conducting usability tests, user interviews, and streamlining workflows through improved design systems. I thrive in fast-paced environments and value collaboration, ideation, and continuous learning. My goal is to create meaningful digital experiences that bridge user needs with business objectives. Industries: Healthcare, Government, Technology, Education

Experience

• Product Designer · Interbiz Consulting Pvt. Ltd.2025-01-01 –

  Design lead for the DMEScripts (client) platform, a healthcare digital product. Integrating scalable UI frameworks, cohesive design systems, and newly established business processes to elevate the user experience, while producing visual artifacts that support broader marketing initiatives. An Agile approach was employed through regular client updates and iterative refinements, incorporating targeted interaction design improvements that enhanced user journeys. Additionally, development workflows were streamlined using Microsoft tools like Azure DevOps, with selective participation in Azure Data Lake sessions providing valuable insights into database design. Developed data visualizations in Power BI to help the internal at Rovicare team analyze hospital and clinic performance insights efficiently.

• Graduate Research Assistant (UX in AI, VR & Web) · ASU Julie Ann Wrigley Global Futures Laboratory2024-08-01 –

  Designed the Arizona Water Chatbot (GEN-AI, GPT-4, GPT-4o, Claude LLM & Google Gemini): Involved in user research sessions—including interviews and qualitative analysis methods such as coding and persona development—to understand user goals and refine chatbot responses, as well as redesign the UI for enhanced usability. Utilizing OpenAI tools like GPTs and Assistant APIs, I developed, deployed, and field-tested alternate chatbot versions, with my research on chatbot development comparisons being published. I am currently evaluating chatbot response satisfaction, developing a mobile version, and adding advanced features. Water Awareness Games – VR & Desktop Evaluative Research: Leading the desktop water awareness game project while extending evaluative research from our VR prototype to optimize user engagement and educational impact. I conducted a comprehensive literature review on VR usability testing, integrating academic insights to develop robust evaluation methodologies that apply across both immersive and desktop environments. Additionally, I designed and implemented a detailed usability testing protocol—incorporating user interviews, contextual inquiries, questionnaires, and surveys—to assess immersion, perception, and user comfort, ensuring that both platforms effectively communicate water awareness themes.

• User Experience Developer · Georgia Department of Administrative Services2024-06-01 – 2024-08-01

  Participated in the $100MM+ NextGen project, gaining insights into large-scale system modernization across HCM, finance, and procurement while spearheading the redesign of the high-visibility Team Georgia Careers website. Conducted a comprehensive usability analysis to uncover critical improvements, aligning solutions with modern UX/UI standards. Delivered interactive mockups and detailed requirements packages, ensuring a seamless handoff to development. Facilitated collaboration between technical and business teams, achieving high stakeholder satisfaction and earning recognition for actionable, user-centric design solutions. Strengthened expertise in user research, iterative design, and stakeholder communication to deliver impactful results.

• User Experience Designer · Cubyts2022-06-01 – 2023-06-01

  At Cubyts, I crafted the mobile version through an MVP design that adhered to Google's Material Design guidelines and seamlessly integrated with the existing design system. I led alignment workshops, conducted user interviews, and performed usability tests to refine module interfaces, while also contributing to UX writing for clarity and consistency. To streamline the design process, I developed a Figma plugin that enabled direct file imports into Cubyts, reducing context switching and boosting efficiency. Additionally, I designed Cubyts' Human Capital Management systems, automating timesheets, payroll, and onboarding processes to minimize manual effort and enhance user experience. I also enhanced the Buttercookies design system by standardizing components for cohesive branding, reusability, and accessibility, ultimately accelerating design and development cycles. Finally, I collaborated with AI/ML engineers to improve the platform's semantic search, resulting in better document retrieval accuracy and increased user engagement.

• User Experience Designer · Echelon Software Technology Solutions2021-06-01 – 2021-08-01

  Performed in-depth competitive benchmarking to identify industry best practices, shaping the development of concept sketches and wireframes to visualize innovative solutions. Led user feedback sessions, deriving actionable insights to iteratively refine designs. Delivered a user-centric and intuitive UI by seamlessly integrating user feedback and industry trends, ensuring a polished and impactful product experience.

Education

• Arizona State UniversityMaster of Science - MS, User Experience
• PES UniversityBachelor of Technology - BTech, Computer Science

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