Melody Ocumen

About

A productive team + efficient processes + a good system = a more profitable business. Hire and watch your profits grow! *** A testimonial from a previous employer: Melody is an outstanding part of a team. She is extremely organised - very capable of figuring third party & proprietary systems or platforms to extract data to answer certain questions, and reproducing that in intelligible ways. She is very broad-thinking and innovative - independently comes up with very useful ideas and considerations pertinent to key business issues. I fully recommend Melody as part of any management team. *** Your team, your systems, and your processes are the heart and soul of your business. If your team, systems, and processes are disorganized, clunky, and inefficient, your startup will never reach its full potential. Build your dream team and create processes that work by hiring a project manager with a strong history of success. I have helped numerous CEOs increase their bottom line. I work alongside them to increase productivity and boost profits by building a great team AND keeping them happy and satisfied with their employment. Feel free to spend some time and ask me how Ive helped a business grow from a fledgling startup into a major player in its industry today. Hint: I grew the business from a one-employee (me) startup into a >100-employee business with a <2% attrition rate and a Manila office. If youre ready to take your startup to the next level, or if you want a more organized business - by all means, send me a message here on LinkedIn! Im always excited to hear about up and coming startup businesses.

Experience

• Customer Service Head · Fireflies.ai07-01-2019

  As the Customer Service Head, likely responsibilities include overseeing the customer service department, developing and implementing customer service policies, training and managing customer service staff, and ensuring high levels of customer satisfaction.

• Customer Service Consultant · xtixs06-01-2018

  As a Customer Service Consultant, likely responsibilities include providing expert advice on customer service strategies, helping to improve customer service processes, and training customer service staff.

• General Manager, Consultant, Customer Service, Training and QA Manager · Freelancer.com06-01-2010 – 05-01-2020

  Managed business operations and integrated teams through dynamic leadership to deliver technology solutions in support of key product initiatives. Recruited, onboarded, and trained over 200 staff members. Established KRAs and KPIs, conducted performance reviews, and formulated policies and procedures. Designed and executed projects, collaborated with stakeholders, and negotiated vendor contracts. Carried out recruitment, onboarding, and training of over 100 new agents. Formulated chat support and quality control policies, collaborated with the CEO to set up a Business Centre in Manila, and ensured website maintenance and online security.

Education

• De La Salle-College of Saint BenildeBSBA, Computer Applications
• De La Salle UniversityManufacturing Engineering

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