Michael Nyawanga

About

Virtual Assistant with 5+ years of experience supporting administrative and executive operations in car rentals (luxury and rideshare), Turo bookings, real estate, and sales. Skilled in CRM management (GoHighLevel), fleet coordination (Fleet Finesse), booking and payment tracking, calendar management, and client communication. Also provides video editing (CapCut/Adobe/Canva), photo editing, and social media support for Facebook/Instagram/TikTok, including AI-assisted content creation and lead follow-ups.

Experience

• Executive Assistant | Operations & Fleet Support · Acarrental Pro03-01-2024 – 02-28-2025

  ➢ Managed daily administrative and operational tasks for a car rental company serving individual renters and rideshare drivers (Uber/Lyft etc). ➢ Coordinated vehicle bookings, rental agreements, renewals, and extensions. ➢ Verified driver documentation including licenses, insurance, and rideshare platform eligibility. ➢ Maintained accurate driver and rental records using GoHighLevel (GHL) CRM. ➢ Used Fleet Finesse to track fleet availability, maintenance schedules, and vehicle assignments. ➢ Monitored deposits, rental payments, renewals, overdue balances, and maintained structured tracking sheets. ➢ Sent rental confirmations, check-in instructions, and onboarding details to drivers. ➢ Provided ongoing support to rideshare drivers regarding vehicle issues, extensions, and contract questions. ➢ Resolved customer concerns professionally and escalated urgent mechanical issues when necessary. ➢ Coordinated vehicle maintenance with vendors and track repair updates and associated costs. ➢ Sent invoices, tracked revenue, and fleet performance reports for management review. ➢ Managed executive calendar and maintained organized digital documentation. ➢ Handled high-volume communication via email, phoCreate and scheduled posts for Facebook, Instagram, and TikTok to promote vehicle availability and rental offers. ➢ Edited short-form video content using CapCut and Adobe tools. ➢ Responded to social media inquiries and converted leads into bookings through CRM follow- ups.

• Sales Support & Booking Coordinator | Cold Caller & Appointment Setter · Brighton Ventures01-01-2022 – 02-28-2024

  ➢ Conducted outbound calls to qualify leads and gather detailed information accurately. ➢ Updated CRM systems with call outcomes, property details, and follow-up schedules. ➢ Coordinated appointment scheduling and ensured confirmations to reduce no-shows. ➢ Handled objections confidently and guided prospects toward clear decisions. ➢ Maintained structured lead tracking sheets and sales pipeline updates. ➢ Managed Turo vehicle bookings, availability calendars, and renter communication. ➢ Sent booking confirmations and pickup/drop-off instructions. ➢ Used AI tools to generate social media content, automate posting schedules, and analyze engagement metrics. ➢ Used AI tools to manage content and strategy. ➢ Used AI to automate marketing campaigns

• Virtual Assistant | Administrative & Lead Support · Alliance Realtors09-01-2020 – 12-31-2021

  ➢ Conducted lead sourcing using ZoomInfo, Apollo.io, Snov.io, RocketReach, and LinkedIn. ➢ Performed high-volume data entry and maintained accurate CRM records. ➢ Monitored inbound inquiries from email, website forms, and social media platforms. ➢ Managed executive calendars and coordinated client meetings. ➢ Prepared reports, presentations, and structured business documents. ➢ Drafted professional correspondence including letters, memos, and follow-up emails. ➢ Maintained organized digital filing systems and progress tracking spreadsheets. ➢ Provided ongoing client support via chat, phone, and email.

Education

• University of NairobiBachelor of Arts

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