Michaela Portsaki

About

With a diverse background in customer service, sales, and content creation, I have honed my skills across various industries. Currently, I am a Customer Service Agent at TTEC, where I excel in resolving customer inquiries and enhancing satisfaction. Since 2019, I have also been a Twitch Affiliate Streamer, creating engaging content and building a strong social media presence. My previous role as a Technical Sales Representative at Public (Retail World SA) involved selling technical products and maintaining customer relationships. I have experience in the hospitality industry as a Food Server at Porto Carras Grand Resort, ensuring a pleasant dining experience for guests. Additionally, I have supported office operations as an Administrative Assistant at Evox AE. My educational background in Industrial Electronics Technology from Technical High School complements my professional experience, providing a solid foundation for my career.

Experience

• Customer Service Agent · TTEC07-01-2022

  As a Customer Service Agent, responsible for handling customer inquiries, resolving issues, and providing excellent service to enhance customer satisfaction.

• Gaming Twitch Affiliate Streamer | Content Creator · Twitch10-01-2019

  Design and execute video stream content on Twitch.tv. Edit and publish video content to YouTube and other social media outlets. Build and maintain an engaged social media following. Graphic design and promotional marketing to drive live event attendance.

• Technical Sales Representative · Public (Retail World SA)02-01-2020 – 07-01-2022

  As a Technical Sales Representative, responsible for selling technical products, providing product demonstrations, and maintaining customer relationships to drive sales.

• Food Server · PORTO CARRAS GRAND RESORT06-01-2018 – 08-01-2018

  As a Food Server, responsible for taking orders, serving food and beverages, and ensuring a pleasant dining experience for guests.

• Administrative Assistant · Evox AE06-01-2016 – 09-01-2016

  As an Administrative Assistant, responsible for supporting office operations, managing schedules, and assisting with various administrative tasks.

Education

• Technical High SchoolHigh School Diploma, Industrial Electronics Technology/Technician

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