Michelle Clark

About

Fractional Product Director and Product Management leader with 15+ years transforming Fintech, HealthTech, and AI-driven digital products into high-growth engines. Experienced aligning cross-functional KPIs with long-term strategic vision to deliver measurable revenue growth, churn reduction, and team performance improvements. Leads platform rejuvenations, Agile/Product Operations transformations, and end-to-end digital service governance with a strong emphasis on compliance (including HIPAA/data security). Also skilled in product content strategy and evidence-based messaging, with AI-readiness frameworks and user-insight approaches to optimize product performance.

Experience

• Product Director / Digital Product Director · Inspira (Health Benefits) / Inspira Financial (Health Benefits)11-01-2022 – 02-28-2024

  Revenue Growth: Aligned strategic vision across business units, delivering a 15% reduction in development costs while exceeding revenue targets by 20%. Platform Rejuvenation: Led a multi-functional team (UX, Dev, Content) to refresh the membership platform, resulting in a 30% increase in traffic and 7% reduction in churn. Agile Transformation: Engineered Product Operations improvements that boosted overall team performance by 30%. Governance: Managed end-to-end delivery of digital services, ensuring 100% compliance with data security and regulatory standards across Provider and Member portals. Interim oversight of content team, increased productivity and team performance by 30%. Rejuvenated client membership platform, resulting in a 30% increase in monthly traffic and 7% churn reduction. Directed improvements to Agile product development process increasing team performance by 30%. Inspira Financial (Health Benefits) - Nov 2022 - Feb 2024 (Digital Product Director / Product Director).

Education

• Duke Pratt School of EngineeringCertificate, Certificate in AI Product Management
• University of San FranciscoMaster of Science (MS), Computer Information Systems
• Virginia TechBachelor’s of Cognitive Psychology & Journalism, Cognitive Psychology & Journalism

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