Mohamed Elharrachi

About

With a robust background in customer service and technical support, I have honed my skills across various industries. Currently, I serve as a Customer Service Manager and Trainer at Matterport, where I lead customer service initiatives and train clients. Previously, I worked as a Technical Support Specialist, providing expert assistance for WordPress websites. My career began in the aviation industry, where I excelled as a Flight Attendant with Etihad Airways, ensuring passenger safety and satisfaction. Prior to that, I was a Customer Sales and Service Agent at Emirates, where I achieved high sales targets and developed vacation plans. My journey in customer service started at Renault Group, where I managed client interactions and service follow-ups. My diverse experience has equipped me with the ability to deliver exceptional customer experiences and drive service excellence.

Experience

• Customer Service Manager/Trainer · Matterport10-01-2021

  Customer service manager and a customer trainer.

• Technical Support Specialist · Freelance11-01-2019

  Technical support for WordPress websites.

• Flight Attendant · Etihad08-01-2014 – 08-01-2019

  Flight attendant at Etihad Airways providing outstanding customer service to clients on board flights with safety and security of flights in check.

• Customer Sales and Service Agent · Emirates04-01-2011 – 07-01-2014

  Customer sales and service agent at Emirates Airlines achieving high targeted ticket sales and development of vacation plans for clients in the Emirates Holidays hub.

• Customer Service Representative · Renault Group04-01-2008 – 03-01-2011

  Customer service advisor at Renault Group Rabat branch, responsible for providing outstanding customer service to clients, receiving customer vehicles, identifying issues and services required, follow-up, and billing.

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