Neha Dcruz

About

With a Creative Photography Diploma from Humber College, I have honed my skills in visual storytelling and creative expression. Since March 2019, I have been a Customer Experience Specialist at Air Canada, where I excel in providing outstanding customer service, managing bookings, and resolving issues to enhance passenger satisfaction. My role involves collaborating across departments to ensure a seamless travel experience, reinforcing Air Canada's brand reputation. Previously, I served as Operations Manager at LetsMarket.it from January 2019 to March 2024. There, I led strategic campaigns that increased client engagement by 30% and revenue by 20%. I optimized operational efficiency through automation, saving 15% in time and resources. Additionally, I managed client websites, enhancing their digital presence with user-friendly designs and effective SEO strategies. My efforts significantly boosted search visibility and organic traffic, aligning with clients' brand goals.

Experience

• Customer Experience Specialist · Air Canada03-01-2019

  Provided exemplary customer service, overseeing booking and boarding to create seamless travel experiences. Proactively resolved issues, enhancing passenger satisfaction and reinforcing Air Canada's brand reputation. Collaborated across departments to optimize processes and ensure a smooth customer journey.

• Operations Manager · LetsMarket.it01-01-2019 – 03-01-2024

  Spearheaded strategic campaigns that boosted client engagement by 30% and revenue by 20%. Leveraged automation and advanced tools to optimize operational efficiency, saving 15% in time and resources. Built a high-performance team culture, fostering innovation and collaboration. Additionally, as a Website Manager, played an integral role in building and managing client websites to enhance their digital presence and drive user engagement. Collaborated closely with clients to understand their brand goals and tailored each website to reflect their unique identity, focusing on user-friendly design, optimized navigation, and SEO strategies. Responsibilities included overseeing content updates, implementing design enhancements, and monitoring site performance to ensure optimal functionality. Leveraged SEO expertise to significantly boost search visibility and increase organic traffic.

Education

• Humber CollegeCreative Photography Diploma, Photography

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