Molly McDowell
Operations Manager | Customer Experience, Service & Success Professional | Startups, Fintech, SaaS+ | Solution Seeker | Problem Solver
10 yrs experience · Minneapolis, MN · 30-40 hrs/week
About
Serial optimizer and growth enabler with a decade of experience scaling operations in high-octane startup environments. Currently crushing it at Order.co, where I’ve revamped customer support and client success workflows, automated inefficiencies, and partnered with product teams to ship scalable solutions that move the needle. I’ve been in the trenches at startups like PPK Investments, where I managed millions in accounts receivable, streamlined property management ops, and engineered systems that could flex with rapid growth. Whether it’s untangling operational chaos or building processes that fuel scale, I thrive on turning problems into scalable playbooks. I’m fired up about SaaS. Obsessed with scaling platforms, optimizing workflows, and driving customer-first growth. Ready to bring my battle-tested ops expertise to SaaS companies hungry for efficiency, speed, and next-level execution. Let’s build.
Skills
Experience
- Operations Support Manager · Order.co
Responsible for supporting operational processes and ensuring efficient workflow within the company.
- Operations Manager, Logistics & Inventory Manager · PPK Investments08-01-2021 – 05-01-2024
Managed operations, logistics, and inventory processes to optimize efficiency and productivity.
- Accounts Receivable Manager · Montgomery's05-01-2021 – 05-01-2022
Managed accounts receivable processes, ensuring timely and accurate financial transactions.
- Property Manager · Billion Automotive06-01-2017 – 08-01-2020
Oversaw property management operations, ensuring maintenance and tenant satisfaction.
Education
- Radford University
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