Nancy Shalaby

About

I’m an experienced Remote - Virtual Assistant skilled in supporting entrepreneurs and content creators to simplify their workflow and grow their businesses. Whether you need help with project management, customer support, or organizing daily tasks, I can make it happen. Proficient in project coordination, customer service, and administration Full-service support from start to finish. Clear, regular communication is key for me, so let’s stay connected!

Experience

• Managing Director · IRSC - Integrated Renewable & Sustainable Communities09-01-2021 – 09-01-2022

  As Managing Director, likely contributed to strategic planning, overseeing operations, and ensuring the integration of renewable and sustainable practices within the community projects.

• Managing Director · Eden Gate Beauty & Cosmetology03-01-2014 – 03-01-2020

  Built and established the organization to provide elite cosmetology and beauty services. Successfully delivered exceptional services, provided assistance for beauty therapies, addressed client issues, and implemented marketing strategies. Exceeded monthly quotas through social media marketing, maintained health and safety standards, liaised with vendors, guided staff, and managed financial aspects.

• Senior Facilities Manager · Vodafone Egypt08-01-2007 – 04-01-2013

  Managed facilities for 9 buildings and 102 stores across Egypt with a budget responsibility of over 33 million LE annually. Oversaw travel budgets, improved customer service, ensured regulatory compliance, and achieved high customer satisfaction. Led central services, waste management, and employee accommodation.

• CRM & Blended Contact Center Manager (Customer Care) · Vodafone Egypt01-01-2006 – 08-01-2007

  Improved customer service in a strategic and operational leadership role. Optimized processes, managed customer success teams, and executed marketing campaigns. Focused on customer retention, cross-selling, and up-selling strategies.

• Corporate Risk Management Manager (Customer Care Department) · Vodafone Egypt04-01-2004 – 01-01-2006

  Managed a team to monitor business performance, create reports, and recommend system modifications. Led teams in corporate activation, collections, and fraud management. Reduced bad debts significantly and handled a large corporate client base.

Education

• Paris ESLSCA Business SchoolMaster of Business Administration (MBA), International Business Administration

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