Natnael Zergaw
Customer Service agent at Cassiopeia International Hotel.
1 yrs experience · Addis Ababa, Ethiopia · <10 hrs/week
About
With a Bachelor of Hotel Management from Axum University, completed in 2021, I have developed a strong foundation in the hospitality industry. Currently, I am a Customer Service Agent at Magnolia Hotel & Conference Center, where I have been employed since May 2023. In this role, I focus on assisting guests with inquiries and reservations, ensuring that each guest receives exceptional service to enhance their stay. My education and experience have equipped me with the skills necessary to excel in customer service, emphasizing communication, problem-solving, and attention to detail. I am passionate about creating memorable experiences for guests and continuously strive to improve service quality.
Experience
- Customer Service Agent · Magnolia Hotel & Conference Center05-01-2023
As a Customer Service Agent, responsible for assisting guests with inquiries, reservations, and providing exceptional service to enhance their stay experience.
Education
- Axum UniversityBachelor of Hotel Management
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