Nelson Ferreira

About

Customer support and claims/ticket resolution professional with experience handling phone and chat support, email/data entry, and administrative coordination. Skilled in Zendesk and other support/operative systems, Microsoft Office, and dispatch/claims workflows. Also has editorial and design correction experience supporting an executive manager, with a strong emphasis on punctuality, responsibility, and meeting organizational goals.

Experience

• Senior Associate Emails and Data Entry · Pair Eyewear2022 – 2024

  Hire Horatio Santiago | 2022 - 2024 Senior Associate Emails and Data Entry | Pair Eyewear Tempt. Team Lead | Pair Eyewear Senior Associate Emails, Phone call and Chat | Whisker

• Editorial assistant of the Executive Manager Ramon Jerez Diaz · National Airport Deparment2015 – 2017

  Editorial assistant of the Executive Manager Ramon Jerez Diaz. Editorial and design corrections. Research.

• Patient medical record data entry · Telecom Networks | Bayada Health Care–

  Patient medical record data entry.

• Dispatch and claims resolution Analyst · Synergies Corp.2018 – 2020

  Report taking. Home Insurance, tickets resolution. Calls Use Zendesk Operative system Use Falcom Operative system Use of Microsoft Office Pack Call handling to void escalation Leadership Chat Experience

Education

• Universidad Iberoamericana (UNIBE)
• UCEDA Institute

Similar talent on Pangea

Jacqueline Estefany L.Administrative & Customer Support Specialist | Chat, Email & Social Media Support | Data Entry, CRM, Research | Bilingual (English/Spanish)Orlando, FLJamelia G.Customer Service and Sales SpecialistSt. Catherine Parish, JamaicaKingsley E.Customer Service & Data Entry Specialist | Delivering Excellence Across Multichannel Platforms with 4+ Years of Proven Results Remote, OR 97458Kiki M.Experienced Virtual Assistant | Social Media Manager & Customer Support/Service Agent with a strong work ethic and passion for helping others.Cape Town, South Africa