Nia Richardson

About

I’m a dedicated and detail-oriented professional with a strong background in DMV operations. My experience includes ensuring compliance, improving processes, and delivering exceptional customer service. Passionate about continuous learning and growth, I bring enthusiasm and a proactive attitude to every task. I am alerts exploring opportunities where I can leverage my skills to make a meaningful impact.

Experience

• Insurance Claims Specialist · Crawford & Company

  Analyzed and investigated complex insurance claims. Performed detailed site inspections. Provided well-informed court testimonies. Maintained relationships and communication with insurance departments and clients. Organized and presented claim review plans. Negotiated settlements. Composed professional wording for claims. Stayed up-to-date on local, state, and federal law changes in the insurance field.

• Collector/Point Caller · SP Processing

  Processed and filed paperwork. Processed payments on past-due accounts. Made 700 outbound calls and received 200 inbound calls daily. Organized lists according to severity. Reviewed background checks. Forwarded information to various credit bureaus. Ensured customer information was correct and up-to-date.

• DMV Clerk · Department of Motor Vehicles08-01-2018

  In my current role; I am a trainer in all categories of DMV. Completed office tasks as necessary. Documented the receipt of legal documents. Kept records of court appearances. Performed accounting and bookkeeping duties. Prepared meeting agendas and draft bylaws for town or city councils. Answered official correspondence and issued licenses or permits. Collected fees and prepared dockets of cases to be called by a court. Researched and documented information for judges. Developed exceptional attendance record with attention to punctuality and preparation. Created communication strategies to meet client objectives. Scheduled appointments.

• Cashier/Customer Service Representative · McDonald's08-01-2017 – 03-01-2018

  Learned regular customer preferences and built rapport. Communicated with cashiers and crew members. Maintained a fast speed of service, especially during rush times. Took orders from customers and input their selections into the restaurant’s computer systems. Learned roles of other departments to provide coverage and keep the store operational.

Education

• Northampton High SchoolHigh School Diploma
• Crawford & CoInsurance Claims Apprentice
• Department of Motor VehiclesAdministration Training

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