Nicole Marmor

About

I’m a CAPM-certified professional with 10+ years in insurance operations, leadership, and analysis. I lead cross-functional product research initiatives at Liberty Mutual, leveraging SAS, Power BI, Smartsheets, Jira/Confluence, and Agile practices to streamline processes and improve outcomes. My work includes coordinating Solaria Labs Innovation Experience initiatives, conducting comprehensive content audits, and facilitating cross-functional design workshops to enhance subscription workflows and user experience. I’m passionate about applying project management to drive process improvements and collaboration.

Experience

• Analyst, Product Research · Liberty Mutual Insurance11-01-2023 –

  Currently leading cross-functional product research initiatives at Liberty Mutual. Solaria Labs Innovation Experience Program – Short Term Assignment: managed content implementation across Liberty+ and Salesforce platforms using Agile methods and Jira/Confluence; planned and executed a comprehensive content audit; facilitated cross-functional design workshops to improve subscription workflows and user experience.

• Quality Analyst II · Liberty Mutual Insurance01-01-2022 – 11-01-2023

  Spearheaded process improvement initiatives that enhanced agency performance management and fraud detection, leading to a 12% increase in fraud detection. Developed project documentation, templates, and guidance adopted across departments. Analyzed and presented project metrics to leadership, recommending corrective actions to reduce financial risk.

• Unit Manager · Liberty Mutual Insurance04-01-2015 – 01-01-2022

  Led a team of 10+ and coordinated multiple underwriting projects. Developed and maintained project schedules, dashboards, and performance reports. Partnered with stakeholders to implement new processes, ensuring alignment with business objectives and driving continuous improvement.

• Relationship Banker · JPMorgan Chase & Co.09-01-2011 – 04-01-2015

  Provided exceptional customer service, supported daily operations, and contributed to sales initiatives. Built strong client relationships and supported cross-functional teams to meet goals.

Education

• Taylor High SchoolHigh School Diploma

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