Nirmolakpreet Kaur

About

With a diverse educational background and extensive experience in both technical support and design, I bring a unique blend of skills to the table. I hold an Associate's degree in UX/UI Design from the British Columbia Institute of Technology (2023) and a Master's degree in Cloud Computing from Cambrian College (2018). My professional journey includes roles such as Designer at CNC604, where I excel in client communication and vector design, and Office Administrator at Greatwest Disposal Inc., where I managed invoicing and customer interactions. I have also held technical support positions at Excel Technologies, Garibaldi Technologies Partners, and Nixon Technology, where I specialized in troubleshooting, system maintenance, and customer support. My well-rounded expertise makes me adept at both creative and technical problem-solving.

Experience

• Designer · CNC60402-01-2023

  Talking to clients over the phone, in-person and emails. Designing vectors in Corel draw. Providing different solutions to the customers with queries.

• Office Administrator · Greatwest disposal Inc.09-01-2021 – 12-01-2022

  Creating invoices for the customers and companies. Reconciliation of the paperwork daily. Replying to emails and talking to daily customers. Booking Bins to different sites, commercial sites and day to day calls.

• Technical Support Specialist · Excel Technologies08-01-2020 – 01-01-2021

  Assist customers with the problems they face with the computers. Troubleshoot computers online. Send Technicians to offices to install and update the computer whenever possible. Also handled backup for over 100 companies.

• Junior Technician · Garibaldi technologies partners08-01-2019 – 03-01-2020

  Troubleshoot and maintain windows server backups. Organizing installations of backup hardware & software. Provide telephone support to clients. Deploy and configure Network-attached storage (NAS) devices. Communicate and work with 3rd party vendors to provide solutions for clients.

• Tech Support · Nixon technology12-01-2018 – 07-01-2019

  Provide Technical support via on visit, telephone, emails, and remote access to identify and resolve issues. Diagnosing and troubleshooting computer hardware, computer software, and network systems.

Education

• British Columbia Institute of TechnologyAssociate's degree, UX /UI designing
• Cambrian CollegeMaster's degree, Cloud Computing
• Baba Banda Singh Bahadur Engineering College

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