Noémi Balázs

About

With a robust academic foundation from the University of Debrecen, holding both a Master's and Bachelor's degree in American/United States Studies and English and American Studies, I have cultivated a career marked by leadership and strategic project management. Currently, I lead the European Customer Account team at bet365, where I oversee customer support operations and ensure regulatory compliance. My journey at bet365 began with the Graduate Program, where I excelled in customer support and regulatory reporting, paving the way for my current leadership role. I also contributed to a significant regulatory remediation project focused on Australian suspicious activity. Prior to this, I served as a Capacity Manager at BT Group, where I managed capacity reporting and coordinated event management. My early career included an internship at FORENSYS Kft., where I honed my skills in media communications and event organizing.

Experience

• European Customer Account Team Leader · bet36507-01-2024

  Leading the European Customer Account team, overseeing customer support operations, and ensuring compliance with regulatory requirements.

• European Customer Account Advisor (Graduate Program) · bet36511-01-2023 – 07-01-2024

  Provided customer support, participated in CDD regulatory reporting project, and explored opportunities for advancement to Team Leader and Supervisor roles.

• CDD Australian Suspicious Activity Regulatory Remediation Project · bet36504-01-2024 – 05-01-2024

  Contributed to the remediation project focused on Australian suspicious activity regulatory compliance.

• Capacity Manager · BT Group09-01-2022 – 06-01-2023

  Participated in development projects, managed capacity reporting, and coordinated event management.

• Intern (Media and Event Organizing) · FORENSYS Kft.09-01-2021 – 06-01-2022

  Handled media communications, organized events, and contributed to tender preparations.

Education

• University of DebrecenMaster's degree, American/United States Studies/Civilization
• University of DebrecenBachelor's degree, English and American Studies

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