Mk Kehoe

About

With a Bachelor of Arts in Linguistics and English from University College Dublin, I have cultivated a diverse professional background across various industries. My experience spans roles such as Customer Service Representative at MUFG Pension & Market Services and Customer Service Advisor at Bill Gosling Outsourcing, where I excelled in financial literacy and customer support. I also served as an Assistant Space Planner at CBRE Global Workplace Solutions for Google, where I developed innovative tools and processes for data analysis and campus planning. My tenure as a Site Manager at Gift and Art Gallery involved enhancing their eCommerce platform, leading to improved online visibility. Additionally, my role as a Bartender at BrewDog showcased my ability to maintain high standards of service and compliance. My career is marked by a strong analytical mindset, effective communication skills, and a commitment to exceeding performance benchmarks.

Experience

• Customer Service Representative · MUFG Pension & Market Services06-01-2024 – 09-01-2024

  Provided customer service support, addressing client inquiries and ensuring customer satisfaction.

• Customer Service Advisor · Bill Gosling Outsourcing11-01-2023 – 06-01-2024

  Employed enhanced financial literacy and customer support skills to achieve 100% debt repayment plan retention within the Collections department. Cultivated a diagnostic mindset to effectively assist members with their queries and issues, consistently surpassing performance benchmarks and KPIs on the team.

• Bartender · BrewDog04-01-2023 – 09-01-2023

  Demonstrated knowledge of a wide range of beers. Maintained cleanliness and organization of the bar area while ensuring compliance with all health and safety regulations.

• Assistant Space Planner @ Google · CBRE Global Workplace Solutions (GWS) EMEA05-01-2019 – 11-01-2022

  Supported the client with stack planning, campus strategy, business analysis, and data changes. Directed data analysis efforts, developing new processes for collating and presenting information to the client on a weekly basis. Contributed significantly to financial tasks, including monthly forecasts and reconciliations. Spearheaded the development of our team's 2022 budget, incorporating probability weighting. Authored a globally shared playbook on data changes for new buildings in 2022. Engineered a forecasting tool in 2020 and a campus planning tool in 2021, both within Google Sheets with advanced formulae. Co-led a DE&I fortnightly book club and provided training for 9 colleagues in space planning.

• Site Manager · Gift and Art Gallery10-01-2018 – 01-01-2019

  Revamped the eCommerce website for a luxury gift store using WordPress and WooCommerce, analyzing Google Analytics data to pinpoint and resolve issues leading to high exit rates on specific pages. Implemented a structured format for product uploads and removal, resulting in elevated Google rankings for brands and products.

Education

• University College DublinBachelor of Arts (B.A.), Linguistics and English
• St. Kilians Deutsche SchuleHigh School, Leaving Certificate
• IES Tierra EstellaHigh School Diploma

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