Filip Tzanov

About

As a Philosophy graduate from Sofia University St. Kliment Ohridski, I developed strong foundation in critical thinking, problem-solving, logical reasoning, and research. These skills have helped me transition into roles within product representation and customer success, where I specialize in retention, upsell, and high tier technical support. During my studies, I gained valuable experience as a Young Expert at Sofia Municipality and as a trainee at the Diplomatic Institute of the Ministry of Foreign Affairs, where I honed my work ethic and professionalism. Passionate about civic engagement, I have been actively involved in youth organizations and international youth projects, as a youth worker and facilitator. These experiences have strengthened my skills in non-formal education, effective communication, and expanded my cultural awareness. My career in the private sector began as a Data-Entry Specialist at IngramMicro, where I developed expertise in data analysis, entry, and management. I then worked as a Sales Merchandiser at Building Properties Hold, building know-how in client interaction, product knowledge and representation, and team collaboration. At Soft2Bet, I deepened my understanding of customer satisfaction and the ins and outs of the iGaming industry, refining my ability to address customer needs and ensure a seamless user experience. I further honed my technical and communication skills as a Technical Support Specialist at DexCom, where I gained expertise in technical troubleshooting and customer satisfaction. Currently, I am a Product Support Representative at RingCentral, where I support the network architecture via troubleshooting high tier technical issues, guiding customers through product features, upselling, and ensuring an overall seamless experience. My focus on customer satisfaction, coupled with my strong problem-solving skills, and cloud-based systems knowledge, enables me to contribute to the company's success and continuously expand my expertise. Fluent in Bulgarian, English, and German, I am adept at communicating with diverse audiences. My goal is to leverage my educational background and extensive practical experience to drive growth and innovation.

Experience

• Product Representative · RingCentral09-01-2024

  As a Product Representative, likely responsible for promoting and selling RingCentral's products, providing customer support, and assisting in product demonstrations.

• Technical Support Specialist DACH Market · Dexcom05-01-2024 – 05-01-2024

  As a Technical Support Specialist for the DACH Market, likely responsible for providing technical assistance and support for Dexcom products to customers in the DACH region.

• VIP Account Manager DACH Market · Soft2Bet10-01-2023 – 05-01-2024

  As a VIP Account Manager for the DACH Market, likely responsible for managing and nurturing relationships with VIP clients, ensuring high levels of customer satisfaction and engagement.

• Sales Merchandiser · Building Properties Hold03-01-2023 – 07-01-2023

  As a Sales Merchandiser, likely responsible for managing product displays, optimizing sales opportunities, and maintaining relationships with retail partners.

• Specialist with Data Entry Responsibilities · Ingram Micro04-01-2022 – 10-01-2022

  As a Specialist with Data Entry Responsibilities, likely responsible for accurately entering and managing data, ensuring data integrity, and supporting various administrative tasks.

Education

• Sofia University St. Kliment OhridskiBachelor's degree, Philosophy

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