Nuzhat Jahan, M.S.

About

UX Researcher, Designer, and Communications Specialist with 7+ years delivering human-centered, consumer-facing product experiences across healthcare, civic tech, automotive, and nonprofit domains. Experienced in product and project management with planning, execution, stakeholder alignment, and outcome tracking. Skilled communicator with expertise drafting and editing newsletters, announcements, and digital content and coordinating cross-functional and vendor/partner communications. Strong in aligning teams, translating complex insights into clear messages, and driving stakeholder consensus. Proficient in multi-method UX research from discovery to delivery, including usability testing, contextual inquiry, journey mapping, participatory design, surveys, and A/B testing.

Experience

• Marketing Lead · UMich School of Information Master’s Association2024 – 2025

  - Drafted and edited newsletters, announcements, and workshop content distributed to 600+ students. - Designed digital communications and event visuals in Canva to improve clarity and engagement. - Coordinated with academic staff, faculty, and student groups to align communications, deadlines, and deliverables. - Partnered with cross-functional teams and student organizations to ensure inclusive practices and accessible digital communications across programs and events.

• Student Engagement & Human-Centered Design Coordinator · UMich - SAAS2023 – 2025

  - Designed and delivered student-facing workshops and communications using Canva, applying human-centered design and behavior-change principles to enhance clarity, engagement, and outcomes for 300+ students. - Directed end-to-end student development programs, including onboarding, offboarding, and career-readiness workshops, serving 50+ students on a 1:1 basis annually. - Coordinated across academic staff, faculty, and student groups to align communications, deadlines, and program deliverables.

• Accessibility Specialist · UMich Disability & Accessibility Services2018 – 2023

  - Managed 300+ student cases annually, ensuring timely and compliant delivery of adaptive technology services in accordance with FERPA. - Created digital learning and communications materials in Canva and Omnipage to support remote student programs during COVID-19, improving accessibility and engagement. - Planned, executed, and managed student development programs end-to-end. - Tracked KPIs, managed program schedules, and reported outcomes to leadership to inform strategy and continuous improvement. - Collaborated with faculty and technical teams to streamline workflows and remove process bottlenecks.

Education

• University of Michigan - Ann ArborMaster’s of Science, Master’s of Science in Information - UX Research and Design
• University of Michigan - DearbornBachelor’s of Science, Computer & Information Science (Major: Computer Science)

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