Prajakta Bonde

About

A UX researcher & designer with a focus on SaaS products. Prior experience across technology, healthcare, and education industries. I employ user-centered methodologies to design balanced and efficient solutions, delivering enjoyable experiences grounded in solid user research.

Experience

• UI/UX Researcher & Designer · University of Michigan05-01-2023

  Overhauled the MI Lighthouse dashboard, modernizing the design, starting with a comprehensive needs assessment through user research. Conducted qualitative user interviews to extract actionable insights, which informed feature ideation and prioritization. Designed the dashboard using Figma to meet industry standards and best practices for improved user experience. Evaluated the resulting MVP for key UX KPIs such as success rate, completion time, error rate, and user satisfaction.

• UX Business Strategist · Black Girl MATHgic08-01-2023 – 12-01-2023

  Designed and implemented a targeted marketing campaign utilizing social media platforms to expand the B2C customer base. Conceptualized and proposed feature enhancements and strategies to attract and engage B2B clientele, driving growth and strengthening the company's market presence.

• Civic Experience Researcher · U.S. Department of Veterans Affairs09-01-2023 – 10-01-2023

  Executed rapid on-site user testing and thorough field study with 30 participants, capturing detailed insights on wayfinding experiences at the Detroit VA Medical Center. Delivered findings and actionable recommendations to key stakeholders, influencing the redesign and enhancement of the VA's interior architecture, substantially elevating user experience and operational efficiency.

• Qualitative Research Assistant · University of Michigan - School of Information11-01-2022 – 05-01-2023

  Conducted thematic analysis on semi-structured interviews aimed at exploring student engagement with a programming tool within an educational context. Identified key user insights pivotal for enhancing the tool's usability and functionality. These findings informed iterative improvements that directly aligned with user needs and expectations, fostering a more intuitive user experience. Contributed to crucial data-driven refinements to optimize the tool's effectiveness and user satisfaction metrics.

• UX Consultant · University of Michigan School of Kinesiology01-01-2023 – 04-01-2023

  Executed a comprehensive competitive analysis of the InPACT @ School website to discover trends and market gaps for positioning the platform strategically in the educational technology landscape. Performed heuristic evaluation, usability testing, and user surveys to identify critical usability issues and uncover user needs and pain points. These insights were delivered to the client, along with actionable recommendations and strategic solutions. Provided expert advice on best practices to enhance usability and optimize the overall user experience.

Education

• University of Michigan, Ann ArborMaster of Science - MS, Information Science/Studies
• University of MumbaiBE - Bachelor of Engineering, Computer Engineering

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